Intel HD Graphics control panel 4600 crashes and doesn't show properly

[Anton_Mark]

Dear Intel team,

i need your help urgently.

1) If i open "Intel HD Graphics control panel" and click on a menu (except "Display") then menu will not appear and show properly. (see image 1 & 2)

2) if i click on menu "Display" then the control panel crashes!

- I have tried to delete GfxUIEx.exe.config in  system32.

- i checked my region settings and confirming that my "system locale" is English US.

- reinstalled the intel latest driver several times. From device manager and with iobit uninstaller.

- tried compatibility mode etc ...

nothing helped !

I have no HDMI cable/device connected or second display.

-----------------------------

Win 8.1 64bit Enterprise

Acer Aspire V3-772G

i7-4702MQ

16GB Ram

Geforce GT 750M

[n_scott_pearson]

Your only option is to completely uninstall the Intel graphics driver and then reinstall it. If that doesn't fix it, you are likely out of luck (your processor is 9 years old and was discontinued long ago).

Sorry,

...S  

[AndrewG_Intel]

Hello @Anton_Mark

Thank you for posting on the Intel® communities. 

We hope that the assistance provided by the community has been helpful.

We would like to inform you that due to the Intel® HD Graphics 4600 has been discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request.

Note: You might need to search for the proper Product Category and click on its "Show more" link if the product is not visible in the top rows.

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding. 

Best regards,

Andrew G.

Intel Customer Support Technician