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Intel HD graphics crashes when connecting VGA

idata
Employee
‎10-30-2016 08:23 PM
2,413 Views

I built a new PC with an ASRock Z87 mobo and an i5-4690 using onboard graphics. Whenever I connect a VGA monitor, the graphics driver crashes in a loop until the PC reboots itself. This started happening with Windows 7. I thought it was a problem with the OS installation, so I upgraded to 10, but the problem is still there even after doing a clean install of Windows 10.

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idata
Employee
‎10-31-2016 12:39 PM
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This driver crash issue was fixed with driver version 4463, I understand the same fix is available on the latest graphics drivers.

 

Please confirm you have the latest graphics drivers installed.

 

 

https://downloadcenter.intel.com/download/26347/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 Version 4539

 

 

Allan.
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idata
Employee
‎10-31-2016 02:43 PM
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In response to idata

Hello Allan,

I forgot to mention that I currently have that driver installed. I have also tried version 4279 from ASRock, as well as 4501 and the Beta version 4326 driver from 2015 without any luck.

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idata
Employee
‎11-01-2016 05:29 AM
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In response to idata

That's unfortunate.

 

In this case, this is not a driver or operating system issue, it seems to be a hardware problem with the graphics portion of the processor since you have tested several drivers versions and even changed the operating system.

 

I recommend contacting Intel support for warranty options on your processor. http://www.intel.com/content/www/us/en/support/contact-support.html Contact Support

 

 

Allan.
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