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Intel Hd620 on Windows 11

JamieK12
Beginner
‎02-16-2022 04:31 PM
1,145 Views

I have a Dell 7586 laptop with an Intel HD 620 in it.  Up until yesterday it was working fine.  Now the monitor connected to the HDMI port is blinking.  When the desktop shows on the monitor it displays fine.  I have tried uninstalling and reinstalling drivers to no avail.  I am contemplating going back to Windows 10 but thought to ask the question here.

 

Do you guys think it is the HDMI port or something with the drivers on Windows 11?

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megan3000
Valued Contributor I
‎02-17-2022 02:21 PM
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"Up until yesterday it was working fine"... and did it happen something yesterday that might caused the issue.

Did you update Windows, the BIOS, the driver? anything else? or did you change cables, screen resolution, etc?

Provide more details and the outcome of this report:

https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

Select all the categories (all the check boxes), change to detailed view and save the file as a .txt file

 

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