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Intel Iris 580 drivers newer than 23.20.16.4901 screw up Adobe Premier Pro

GTobi1
New Contributor II
1,744 Views

Hello,

Suffered the problem where all the videos i import go green or purple.

Someone else figured out it was the Intel graphics drivers see below.

https://forums.adobe.com/thread/2466011 Green and Pink Video in Premiere Pro 12.0.1 (Bu... | Adobe Community

both most recent video drivers are affected

Under Windows 10 Pro 1803 both driver Versions 23.20.16.4973 and 24.20.100.6025 are affected.

Are Intel aware of this issue, Is a fix on the way?

GT

0 Kudos
5 Replies
idata
Community Manager
259 Views

Hello GT,

 

 

Thank you for joining the Intel Community Support.

 

 

I would like to do further research about this issue. Please fill out the following information. It will be really helpful.

 

 

https://communities.intel.com/thread/77761 https://communities.intel.com/thread/77761

 

 

Also, please attach the following reports:

 

 

-Intel® System Support Utility report

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

 

1.Download the utility

 

2.Run the exe and select 'Scan'

 

3.Save and include as an attachment int he Intel Community Forum

 

 

-DxDiag tool:

 

 

1. In the keyboard, press WinLogo key + R.

 

2. In the Run box please type dxdiag and hit Enter.

 

3. Click on Save All Information (save it in your desktop).

 

4. Attach the report to this thread.

 

 

Wanner G.
idata
Community Manager
259 Views

Hello GT,

 

 

I am just following up on your inquiry.

 

 

Please let me know if you need any further help. I will be glad to help you.

 

 

Wanner G.

 

GTobi1
New Contributor II
259 Views

I am changing to a new Gen8 NUC over the next week or so.

It will be a new Windows 10 install with latest drivers.

If problem persists i will fill in diagnostics.

idata
Community Manager
259 Views

Hello GT,

 

 

Thank you for your response.

 

 

Please keep me updated once you have additional information about this issue. I will be glad to assist.

 

 

Wanner G.
idata
Community Manager
259 Views

Hello GT,

 

 

Were you able to change hardware to test the performance of Adobe Premier Pro?

 

 

Wanner G.
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