Intel Iris Plus Graphics not compatible with Windows Hypervisor Platform

[turnip_king]

I am only able to run Windows Hypervisor Platform if Intel Iris Plus Graphics is disabled. When I enable the display device my laptop immediately crashes into a BSOD video_tdr_failure.

I have a different laptop running Intel HD Graphics that does not have this problem. It will run the Windows Hypervisor Platform just fine.

Here are the specs for the faulty system.

• Windows 10 Home Version 10.0.19041 Build 19041
• x64
• Processor Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz, 1498 Mhz, 4 Core(s), 8 Logical Processor(s)
• Intel(R) Iris(R) Plus Graphics 27.20.100.8587
• 16384 MB RAM
• DirectX 12

Are there any Iris Plus driver versions that are proven to work with the Hypervisor Platform? Please let me know.

[Rob-Otter]

@iamgeef , thank you very much for providing the update!

I just installed it and everything seems to works just perfectly!

I will forward this also to my razer support ticket.

In case I don't post anything again the issue remains resolved.

Thanks again!

[Tuee22]

Still waiting on a publicly available link to resolve this issue... 

[Tuee22 · Accepted solution]

Update: there is now a firmware update available on the razer webpage for my machine http://drivers.razersupport.com//index.php?_m=downloads&_a=view&parentcategoryid=1101&pcid=990&nav=0,350,990&_ga=2.206293395.1801480808.1608144932-1523930810.1607974270

Sounds like the previous update got taken down due to a performance degradation issue. 

[Alberto_Sykes]

Hello turnip_king and to all the peers viewing this thread, I just received an update on this matter.

First of all, we just wanted to apologize to all of you for all the lateness, for the long delay in our response, this pandemic situation has put a lot of difficulties setting up proper equipment for all the tests, again, we apologize for any inconvenicne this might have caused you.

After reviewing the case and trying to replicate the issue, we just wanted to inform you that Intel® could not replicate the issue in our Intel® Lab using the same Graphics controller but a different system, hence we recommend reporting this to your laptop manufacturer for further investigation. Video of the test here: 

https://youtu.be/zc9AmW5kJ-4

https://support.razer.com/

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel