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Intel Iris XE lagging/freezing

Omar5600
Beginner
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I have ASUS TUF GAMING F15. I have Iris XE graphics and NIVIDIA rtx 3050. Whenever I use intel XE, it always give me freezes and lags that last for only a second or two at the startup screen before I type in my password and after logging in, it also happens when I try to click on WIFI sign in the taskbar. Also happens when I shut down the device and when it wakes up from sleep for the same amount of time.  After changing the default settings in nividia control panel from auto select graphics processor to "nividia rtx 3050", this problem doesn't happen anymore but I don't want my laptop to always be on this high power consuming processor, How can I fix this please?

 

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Jean_Intel
Employee
1,971 Views

Hello Omar5600,

 

Thank you for posting on the Intel️® communities. We would be more than glad to help you.

 

To better assist you, please provide us with the following:

  • Is this issue present since day one?
  • What troubleshooting steps have you tried besides changing the default settings in the Nvidia control panel?
  • Does this issue occur if you connect an external monitor?
  • We would like to gather more information about your system. Please create a system report using the Intel® System Support Utility (Intel®️ SSU). This will help us confirm the exact laptop model (there are three different models available on the Asus website) and check if the system is up to date.
    • Open the application and click "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
    • Click on the menu where it says: "Summary" to change it to "Detailed View."
    • To save your scan: click "Next"; then "Save."

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Omar5600
Beginner
1,960 Views
  • The issue is present since I bought the laptop so yeah since day one. I bought the laptop a bit over month ago now. As I mentioned, this only happens when I use intel graphics processor but doesn't happen at all when I switch to nividia rtx 3050 from nividia control panel. 

 

  • The other troubleshooting steps I tried were as follows: 
  • 1- I tried to update drivers to the latest but they were already updated. 
  • 2- I reinstalled Windows 11 but the same problem persists.
  • 3- I tried Windows 10 as well but again didn't work. 
  • 4- I turned off fast boot and changed standby mode from standby low idle to standby S3 but wasn't helpful at all and made my laptop boot slower so I set it back to default again. 
  • 5- I thought the problem might be because of the touchpad but then I used an external mouse pad, but the same issue happens again. Whenever those freezes occur, I press any buttons on the keyboard, but system doesn't respond which proved to me that the whole system freezes, not just a touchpad/mousepad problem. Like I said, this freeze/lag only lasts for a second or two maximum and then the system works normally after that.
  • 6- I even took it to maintenance, but they said everything is normal when they switch to nividia graphics. 

 

  • I haven't connected my laptop to any external monitor at all. 

 

  • You can find the information you want about my laptop in the attached file below. Note that currently I'm running on nividia rtx 3050 to avoid those freezes. I followed the instructions/steps you've asked me for. The information is in detailed view. 

 

Other than that, the laptop is functioning properly without any problems whatsoever. 

Thank you in advance and looking forward to hearing back from you and hoping this problem will be fixed soon because I don't want to keep running nividia all the time like that. 

 

 

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Jean_Intel
Employee
1,950 Views

Hello Omar5600,

 

Thanks for the information provided.

 

Based on the report you shared, we noticed that you have the 31.0.101.4577, the latest version Intel driver version. However, it is important to mention that there are two different types of drivers, generics provided by Intel and Equipment Manufacturer drivers, that are customized to work with each specific system. The best thing to do is to use the drivers provided by the system manufacturer (OEM). We recommend you perform a clean driver installation of the Asus version V31.0.101.4502.

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Omar5600
Beginner
1,945 Views

Doesn't reinstalling Windows already allow for a clean driver installation of basically all drivers? Because I already did a clean installation of Windows 11 several times to check if that fixed the issue but never did. 

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Jean_Intel
Employee
1,943 Views

Hello Omar5600,

 

Performing a clean installation of the operating system will indeed erase all previously installed driver files. However, we suggest that you try using the latest graphics driver from Asus as the OEM drivers are customized for your device, and the clean driver installation recommendation is because you have already installed the latest Intel driver recently. By doing a clean installation, we can eliminate any potential issues caused by using non-customized drivers.

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Omar5600
Beginner
1,918 Views

This issue has been there since day one though. Doesn't that mean that it came with the customized version of Intel for Asus? I also manually tried before to install this version you mentioned but didn't really solve my issue.

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Omar5600
Beginner
1,869 Views
Hello, I did a clean installation of intel graphics driver from this link you but the problem is still there.
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Jean_Intel
Employee
1,822 Views

Hello Omar5600,

 

Thanks for the information provided.

 

Although some systems may have the latest customized drivers pre-installed, we were unsure if yours already had this particular driver version. So, we asked you to install it to see if the issue happened with this driver version.

 

Since you checked with the new Asus driver, we will go ahead and research this matter internally. We will post back as soon as we have further details.

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Jocelyn_Intel
Employee
1,806 Views

Hello, @Omar5600

 

Thank you for your time.


Since we have performed all the troubleshooting possible from our end, we recommend you to contact your System Manufacturer for further support with this issue.

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Employee
1,763 Views

Hello, @Omar5600       

 

As we have not heard back from you, we will proceed to close this thread now. Thank you for your understanding and we hope you could see our latest recommendation.

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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