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Intel Iris XE shows Intel UHD Graphics

laurianstefan
Beginner
533 Views

Hello and thanks for your time!

So I have purchased an HP 250 G9 Laptop with i5 1235u and integrated Intel Iris XE Graphics. The display adapter only says Intel UHD Graphics (no version whatsoever). I've already updated the graphics driver to the latest version available on intel.com.

I've read that in order to display Intel Iris XE the RAM must work in dual channel, however, the current laptop only has one 8 GB stick of ram so this must be the issue.

I just want to confirm that this laptop has an actual Intel Iris XE and if not, then I will return the product.

You'll find the system log attached below.

 

Thanks a lot!

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1 Solution
Steven_Intel
Moderator
490 Views

Hello laurianstefan,


Thank you for posting on the Intel® communities.


As you mentioned, the single-channel memory configurations will default to less than 80 EUs, in alignment with Intel® UHD Graphics branding. To properly enable Iris® Xe Graphics, the system must be in dual-channel memory configuration.


You can be sure you have Intel® Iris® Xe Graphics eligible as stated on the processor specifications https://ark.intel.com/content/www/us/en/ark/products/226266/intel-core-i51235u-processor-12m-cache-u...


Feel free to run the Intel® Processor Identification Utility (https://www.intel.com/content/www/us/en/download/12136/intel-processor-identification-utility-window...) to identify the processor.


Let me know if you have any concerns.


Best regards,


Steven G.

Intel Customer Support Technician.


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3 Replies
Steven_Intel
Moderator
491 Views

Hello laurianstefan,


Thank you for posting on the Intel® communities.


As you mentioned, the single-channel memory configurations will default to less than 80 EUs, in alignment with Intel® UHD Graphics branding. To properly enable Iris® Xe Graphics, the system must be in dual-channel memory configuration.


You can be sure you have Intel® Iris® Xe Graphics eligible as stated on the processor specifications https://ark.intel.com/content/www/us/en/ark/products/226266/intel-core-i51235u-processor-12m-cache-u...


Feel free to run the Intel® Processor Identification Utility (https://www.intel.com/content/www/us/en/download/12136/intel-processor-identification-utility-window...) to identify the processor.


Let me know if you have any concerns.


Best regards,


Steven G.

Intel Customer Support Technician.


Steven_Intel
Moderator
465 Views

Since the thread is now solved, we will close it. If you need any additional information, please submit a new question, as this thread will no longer be monitored.  


Best regards,


Steven G.

Intel Customer Support Technician.


joehunt
Beginner
438 Views

The Intel UHD can be described as an average integrated graphics processor. Also, it is somewhat slower than the Intel UHD G1 and Intel Iris Plus G4 / G7 GPUs. Just like its Intel UHD 620 similarly-specced precursor, the Intel UHD should be able to run decently smooth many of the most popular games.

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