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Intel Iris Xe Crashes Fortnite Lastest updates

Kitehhh
Beginner
‎12-16-2024 11:09 AM
1,170 Views

Please Help I CANT PLAY 

Iris Xe LAST DRIVER 13/12/2024

i5 1135g7

16 ram

w10 21h2

i tried everything and everyone has the same problem

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RandyT_Intel
Moderator
‎12-16-2024 08:43 PM
1,125 Views

Hello Kitehhh,

 

Thank you for reaching out to us regarding the issue you’re experiencing with your graphics and game performance. To better assist you, I need to gather some additional information. Could you please answer the following questions? 

 

  1. Can you please run the System Support Utility (SSU) and share the logs with me? 
  2. How did you perform the last update? Did you use a device manager-clean installation or Display Driver Uninstaller (DDU) before updating to the latest graphics driver? 
  3. May I know the origin of the game (e.g., Steam, Epic Games, etc.)? 
  4. Have you updated the game version or any related applications recently? 
  5. What troubleshooting steps have you tried so far to fix the issue? 
  6. Have you tried rolling back to the previous graphics driver version? 
  7. Could you provide screenshots or recordings of the issue so I can clearly see what’s happening? 

 

Providing this information will help me diagnose the system more accurately and check for available solutions. Thank you for your cooperation, and I look forward to your response. 

 

Best regards, 

 

Randy T. 

Intel Customer Support Technician 


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jojo020
Beginner
‎12-17-2024 12:05 AM
1,106 Views

Try download former driver (gfx_win_101.6314.exe) from intel website and reinstall this older driver, worked for me.

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Kitehhh
Beginner
‎12-19-2024 08:21 PM
1,071 Views
In response to jojo020

im gonna check

In response to jojo020
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RandyT_Intel
Moderator
‎12-19-2024 07:31 PM
1,076 Views

Hello Kitehhh,

 

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action. 

 

Please let me know if you have any thoughts or if there's anything else you need from us. 

Looking forward to your response! 

  

Best regards, 

 

Randy T. 

Intel Customer Support Technician 


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RandyT_Intel
Moderator
‎12-23-2024 05:36 PM
1,006 Views

Hello Kitehhh,

 

Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored. 

 

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you. 

 

Best regards, 

 

Randy T. 

Intel Customer Support Technician 


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