Intel® Iris® Xe Graphics Shows As Intel® UHD Graphics in the Intel Graphics Command Center

[Gelo]

HELP RECENTLY I UPDATE MY INTEL GRAPHICS COMMAND CENTER THEN AFTER FEW DAYS WHEN I OPEN THE APPLICATION AND CLICK THE GPUS  THEN I WAS SHOCKED BECAUSE IT SHOWS INTEL UHD GRAPHICS IT SUPPOSED TO BE INTEL XE GRAPHICS CAN ANYONE HELP ME WITH THIS ISSUE!! 

[AlHill]

First, do not be afraid to release the CAPS LOCK.

Second, so the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.


Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[Gelo]

up for this help! 

[Steven_Intel]

Hello Gelo,

Thank you for posting on the Intel® communities.

As advised by AlHill, please download the Intel® SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 

Open the application and select "Everything", click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View". To save your scan, click on "Next", then "Save". Please attach the file to your reply.

Best regards,

Steven G.

Intel Customer Support Technician.

[Gelo]

here is the file... 

[Steven_Intel]

Thank you for your response.

Please perform the following steps:

• Update the graphics driver to the latest version 31.0.101.3413/31.0.101.2111 (https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html)
• Make sure you have the latest version of the Intel® Graphics Command Center by checking on the Microsoft Store.

As well, be aware that 11th Gen Intel® Core™ processors (code-named Tiger Lake) in single-channel memory configurations will default to less than 80 EUs, in alignment with Intel® UHD Graphics branding. In this configuration, it will always show Intel® Iris® Xe Graphics in the Operating System. To properly enable Iris® Xe Graphics, the system must be in dual-channel memory configuration. Please contact Lenovo for instructions on how to enable this configuration.

Contact System Manufacturer: https://www.intel.com/content/www/us/en/support/contact-intel.html?tab=system-manufacturers

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.

Best regards,

Steven G.

Intel Customer Support Technician.