Intel Iris Xe graphics on Surface 4 laptop with Acer 38" monitor (XR382XCQK)

[SmithPen]

This is a new laptop, with an older monitor.  Older meaning tech is old, but was bought new through work aboud 7 months ago.  Previous laptop was thinkpad 470 with Intel HD graphics card.  It took much "tweaking" to get the thinkpad to display properly on the monitor, utlizing the HD graphcis utility.  

With the new surface laptop, the graphics out of the box were sub par.  very washed out, low definition imagery.  Currently drivers for all components are up to date.  Many sources say to use the XE Command Center, however, it is not available to me through work.  

Max resolution with the Xe appears to be 1920 x 1080.  With the Thinkpad it was around 3650x1800 with the same monitor.  Entire screen (38") was filled, resolution was good, etc.  Currently with the Surface laptop I am only utilizing about 2/3 of the screen and much of the display appears washed out and fuzzy.

[Jean_Intel]

Hello SmithPen,

Thank you for posting on the Intel️® communities. I am sorry to hear you are experiencing issues with your new system.

To have a better understanding of your issue, please provide me with the following:

• Are there any issues with the embedded monitor?
• Are you using any adapter to connect the monitor to the laptop? If so, try using a straight connection, for example, HDMI to HDMI.
• Have you tried using a different video cable or video output?
• Is the issue present if you use a different monitor?
• Create a report using the 
• Intel®️ System Support Utility (Intel®️ SSU)  
  • Download the Intel SSU
  • Open the application and click "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View." 
  • Click on the menu where it says: "Summary" to change it to "Detailed View." 
  • To save your scan: click "Next"; then "Save." 

Best regards,

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello SmithPen,

I hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello SmithPen,

I hope you are doing fine.

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.