Intel NUC Gen12 USB-C graphics ports stop working

[SM6MUY]

Hi

I have a 12th Gen Intel® Core™ i7-1260P and within 2 weeks both USB-C (graphic) ports stop working. When the 1st one stopped to give any output signal I changed to the other one. After a week the same issue with number 2. No signal at all and had to change to HDMI instead which I don't like. Running WIN 11 PRO and never had any issue like this with any NUC. Tried a lot of things but nothing helps. I have just one Samsung screen connected via USB-C (but now HDMI). Is it a SW driver issue or a HW failure ? Really annoying.  What is the warranty of such units ? I bought this one in Sweden in January last year....

[SM6MUY]

??? Is this normal that two USB-C interfaces just dies ? Please some response.....

[VonM_Intel]

Hi, SM6MUY.

Thank you for posting in our Community. Based on your description, where both ports lost video output functionality independently, this could point to one of two likely causes: Hardware-level failure and driver or firmware issues. However, I would like to gently inform you that as of January 16, 2024, the Technical and Warranty Support for Intel's NUC 7 through NUC 13 Systems is now managed by ASUS. For any assistance regarding software, firmware, BIOS support, and security advisories, please visit the ASUS website at ASUS Support. While I realize this may not be the response you were anticipating, engaging with ASUS technical support will ensure you receive the most specialized assistance. For additional information, we encourage you to review the related articles.

• Customer Support Services for Intel® NUC Products Has Transitioned to ASUS as of January 16, 2024
• [NUC] NUC Service, Support, and Warranty Transition FAQs

In light of this transition, I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Your understanding is highly valued, and we thank you for your cooperation.

Best regards,

Von M.

Intel Customer Support Technician