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17536 Discussions

Intel NUC NUC10i7FNB and Windows 10 HDR

Nick64
Beginner
1,408 Views

Hi, when I try to activate HDR in Windows 10 in 4k at 60 hertz the monitor flashes and becomes unusable, I have to disable it or decrease it to 30 hertz. Is it a hardware limitation or can it be solved?

My configuration:

Intel NUC NUC10i7FNB

Samsung Smart Monitor UHD 32" M7

 

 

0 Kudos
15 Replies
n_scott_pearson
Super User Retired Employee
1,383 Views

You may have reached the limitation of the transfer capability of your HDMI cable. Is it a certified HDMI 2.0 (or better) cable?

...S

Nick64
Beginner
1,378 Views

I'm using this cable:

UGREEN HDMI 2.1 8K@60Hz high speed cable 48Gbps eARC Dolby Vision Atmos HDR10+ 4K@120Hz UHD HDCP2.2 Ethernet Compatible with Xbox, PS5, PS4, Blu-ray, Soundbar, TV Box, Laptop(1M)

I also tried the high speed HDMI cable that came in the PS5 box but the problem remains

 
David_G_Intel
Moderator
1,366 Views

Hello Nick64

  

Thank you for posting on the Intel️® communities. We need more information to give you recommendations, please share the following with us:

  • Intel® Graphics Command Center report 
    • Open the application 
    • "Support" > "System Diagnostic" > "Generate Report 
  • Intel® System Support Utility (Intel® SSU) results 
    • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows
    • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
    • Click on the menu where it says "Summary" to change to "Detailed View".  
    • To save your scan, click on "Next", then "Save".  
  • Does this happen right when you enable HDR or when you play HDR content?
  • Which resolutions did you test?
  • Do you use straight connections or do you have any adapters in between?
  • Is your monitor firmware up to date?
  • To replicate this problem, please share with us the exact steps and a video of the problem. 

 

Regards, 

David G 

Intel Customer Support Technician


Nick64
Beginner
1,320 Views

Hi, this is Intel® Graphics Command Center report:

Report Date: Wednesday, 07 July 2021
Report Time [hh:mm:ss]: 03:04:49 AM
Operating System: Microsoft Windows 10 Pro 10.0.19043
IGCC Version: 1.100.3325.0
Language: it-IT
Physical Memory: 31.81 GB
Current Resolution: 3840x2160

 

Processor: Intel(R) Core(TM) i7-10710U CPU @ 1.10GHz
Processor Speed: 1608 MHz
GFX Driver Name: Intel® UHD Graphics
Shader Version: 5.1
OpenCL* Version: 2.1
* Microsoft DirectX* *
Runtime Version: 12
Hardware-Supported Version: 12
Vendor ID: 8086
Device ID: 9BCA
Device Revision: 04
GFX Driver Version: 27.20.100.8190
Dedicated RAM: 0 GB
Shared RAM: 16 GB
Max Supported Displays: 3
GFX Vulcan: 1.2.135
GFX GOP: 9.0.1107

 

* Devices connected to the Graphics Accelerator *


Active Displays: 1

 


* Digital Display 1 *

Display Name: SAMSUNG
Display Type: Digitale
Serial Number: -
DDC2 Protocol: Supportato
Gamma: 2.2
Connector Type: DisplayPort


Maximum Image Size
Orizzontale - 27.56 pollici
Verticale - 15.35 pollici


Supported Modes
640 x 480 (60p Hz)
640 x 480 (67p Hz)
640 x 480 (72p Hz)
640 x 480 (75p Hz)
720 x 400 (70p Hz)
720 x 480 (60i Hz)
720 x 480 (60p Hz)
720 x 576 (50i Hz)
720 x 576 (50p Hz)
800 x 600 (60p Hz)
800 x 600 (72p Hz)
800 x 600 (75p Hz)
832 x 624 (75p Hz)
1024 x 768 (60p Hz)
1024 x 768 (70p Hz)
1024 x 768 (75p Hz)
1152 x 864 (75p Hz)
1152 x 870 (75p Hz)
1280 x 720 (50p Hz)
1280 x 720 (60p Hz)
1280 x 800 (60p Hz)
1280 x 1024 (60p Hz)
1280 x 1024 (75p Hz)
1440 x 900 (60p Hz)
1600 x 900 (60p Hz)
1680 x 1050 (60p Hz)
1920 x 1080 (24p Hz)
1920 x 1080 (25p Hz)
1920 x 1080 (30p Hz)
1920 x 1080 (50p Hz)
1920 x 1080 (50i Hz)
1920 x 1080 (60p Hz)
1920 x 1080 (60i Hz)
2560 x 1440 (60p Hz)
3840 x 2160 (24p Hz, 4K)
3840 x 2160 (25p Hz, 4K)
3840 x 2160 (30p Hz, 4K)
3840 x 2160 (50p Hz, 4K)
3840 x 2160 (60p Hz, 4K)

 

Power Management Support
Modalità Attivo OFF supportata


Raw EDID:
00 FF FF FF FF FF FF 00 4C 2D 03 71 00 0E 00 01
01 1E 01 03 80 46 27 78 2A 64 A5 A4 54 4D 9A 26
0F 50 54 BD EF 80 71 4F 81 C0 81 00 81 80 95 00
A9 C0 B3 00 D1 C0 08 E8 00 30 F2 70 5A 80 B0 58
8A 00 50 1D 74 00 00 1E 56 5E 00 A0 A0 A0 29 50
30 20 35 00 50 1D 74 00 00 1A 00 00 00 FD 00 18
4B 0F 87 3C 00 0A 20 20 20 20 20 20 00 00 00 FC
00 53 41 4D 53 55 4E 47 0A 20 20 20 20 20 01 6B

02 03 4E F0 52 61 10 1F 04 13 05 14 20 21 22 5D
5E 5F 60 07 16 03 12 2C 09 07 07 15 07 50 57 07
00 67 54 00 83 01 00 00 E2 00 4F E3 05 C3 01 6D
03 0C 00 10 00 B8 3C 28 00 60 01 02 03 68 D8 5D
C4 01 78 80 09 02 E3 06 0D 01 E3 0F 01 20 02 3A
80 18 71 38 2D 40 58 2C 45 00 50 1D 74 00 00 1E
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 44

 


* Other names and brands are the property of their respective owners.

 
Nick64
Beginner
1,320 Views

this is SSU report:

# SSU Scan Information
Scan Info:
Version:"2.5.0.15"
Date:"07/07/2021"
Time:"00:00:25.3927111"

# Scanned Hardware
Computer:
BaseBoard Manufacturer:"Intel Corporation"
BIOS Mode:"UEFI"
BIOS Version/Date:"Intel Corp. FNCML357.0052.2021.0409.1144 , 09/04/2021 12:00"
CD or DVD:"Not Available"
Embedded Controller Version:"3.9"
Platform Role:"Desktop"
Processor:"Intel(R) Core(TM) i7-10710U CPU @ 1.10GHz , GenuineIntel"
Secure Boot State:"Off"
SMBIOS Version:"3.3"
Sound Card:"Boom Audio"
Sound Card:"MP4 Recorder Virtual Audio Device"
Sound Card:"Audio Intel(R) per schermi"
Sound Card:"Realtek High Definition Audio"
System Manufacturer:"Intel(R) Client Systems"
System Model:"NUC10i7FNH"
System SKU:"BXNUC10i7FNH"
System Type:"x64-based PC"
- "Display"
Intel ® Graphics Driver Version:"27.20.100.8190"
- "Intel(R) UHD Graphics"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"1,00 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
- "Caption":"Intel(R) UHD Graphics"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=UHD+Graphics"
CoInstallers:"oem341.inf,iCML_w10_DS,Internal,Intel(R) UHD Graphics Family"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"igdkmd64.sys"
Driver Date:"05/05/2020 02:00"
Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\iigd_dch.inf_amd64_cbd42a415845f91a\igdkmd64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"27.20.100.8190"
INF:"oem341.inf"
INF Section:"iCML_w10_DS"
Install Date:"Not Available"
Installed Drivers:"C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_cbd42a415845f91a\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_cbd42a415845f91a\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_cbd42a415845f91a\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_cbd42a415845f91a\igd12umd64.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 0, device 2, function 0"
Manufacturer:"Intel Corporation"
Microsoft DirectX* Version:"DirectX 12"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_9BCA&SUBSYS_20818086&REV_04\3&11583659&0&10"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"60 Hz"
Refresh Rate - Maximum:"75 Hz"
Refresh Rate - Minimum:"23 Hz"
Resolution:"3840 X 2160"
Scan Mode:"Noninterlaced"
Service Name:"igfx"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"Intel(R) UHD Graphics Family"
- "Memory"
Physical Memory (Available):"23,58 GB"
Physical Memory (Installed):"32 GB"
Physical Memory (Total):"31,81 GB"
- "Memory Channel A"
Capacity:"16 GB"
Channel:"SODIMM1"
Configured Clock Speed:"2400 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"SODIMM"
Interleave Position:"First position"
Manufacturer:"Kingston"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"KHX2400C14S4/16G"
Serial Number:"70AC39EE"
Status:"Not Available"
Type:"Synchronous"
- "Memory Channel B"
Capacity:"16 GB"
Channel:"SODIMM2"
Configured Clock Speed:"2400 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"SODIMM"
Interleave Position:"Second position"
Manufacturer:"Kingston"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"KHX2400C14S4/16G"
Serial Number:"E0B27A50"
Status:"Not Available"
Type:"Synchronous"
- "Motherboard"
Availability:"Running or Full Power"
BIOS:"FNCML357.0052.2021.0409.1144, INTEL - 34"
Caption:"Scheda madre"
Chipset:"Not Available"
Date:"04/09/2021 02:00"
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Manufacturer:"Intel Corporation"
Model:"Not Available"
Part Number:"Not Available"
PNP Device ID:"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Product:"NUC10i7FNB"
Serial Number:"GEFN01200MYQ"
Status:"OK"
Version:"K61360-303"
- "Networking"
Intel ® Network Connections Install Options:"ANS,DMIX"
Intel ® Network Connections Version:"25.4.0.6"
Intel ® PROSet/Wireless Software Version:"18.31.0.0740"
- "Hyper-V Virtual Ethernet Adapter"
Availability:"Running or Full Power"
Caption:"Hyper-V Virtual Ethernet Adapter"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"No"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"VmsProxyHNic.sys"
Driver Date:"06/21/2006 12:00"
Driver Path:"C:\WINDOWS\system32\drivers\VmsProxyHNic.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.19041.1"
Index:"0002"
INF:"wvms_mp_windows.inf"
INF Section:"VMSMP.ndi"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"172.18.208.1;fe80::38d8:983e:76d1:b97c"
IP Subnet:"255.255.240.0;64"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"07/07/2021 03:02"
Location:"Not Available"
MAC Address:"00:15:5D:F0:17:BF"
Manufacturer:"Microsoft"
Media Type:
Net Connection ID:"vEthernet (Ethernet 2)"
NetCfgInstanceId:"{670008BB-E681-44D7-9F1E-D9D3B3E26DC7}"
Number of VLANs:"0"
PNP Device ID:"ROOT\VMS_MP\0000"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Hyper-V Virtual Ethernet Adapter"
Service Name:"VMSNPXYMP"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Type:"Ethernet 802.3"
- "Service Bindings"
Client per reti Microsoft:
Condivisione file e stampanti per reti Microsoft:
Driver bridge:
Driver di I/O del mapping di individuazione topologia livelli di collegamento:
Driver protocollo LLDP Microsoft:
Protocollo Internet versione 4 (TCP/IPv4):
Protocollo Internet versione 6 (TCP/IPv6):
Risponditore individuazione topologia livelli di collegamento:
Utilità di pianificazione pacchetti QoS:
- "Settings"
*IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"
*IPsecOffloadV2:IPSec Offload:"Auth Header and ESP Enabled (3)"
*JumboPacket:Jumbo Packet:"Disabled (1514)"
*LsoV2IPv4:Large Send Offload Version 2 (IPv4):"Enabled (1)"
*LsoV2IPv6:Large Send Offload Version 2 (IPv6):"Enabled (1)"
*MaxRssProcessors:Maximum Number of RSS Processors:"8 (8)"
*NetworkDirect:Network Direct (RDMA):"Disabled (0)"
*NumRSSQueues:Maximum Number of RSS Queues:"8 (8)"
*RscIPv4:Recv Segment Coalescing (IPv4):"Enabled (1)"
*RscIPv6:Recv Segment Coalescing (IPv6):"Enabled (1)"
*RSS:Receive Side Scaling:"Enabled (1)"
*RssBaseProcNumber:RSS Base Processor Number:"0 (0)"
*RssMaxProcNumber:Maximum RSS Processor Number:"63 (63)"
*RSSProfile:RSS Profile:"Closest Processor Static (2)"
*TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
- "Hyper-V Virtual Ethernet Adapter #2"
Availability:"Running or Full Power"
Caption:"Hyper-V Virtual Ethernet Adapter #2"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"No"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"VmsProxyHNic.sys"
Driver Date:"06/21/2006 12:00"
Driver Path:"C:\WINDOWS\system32\drivers\VmsProxyHNic.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.19041.1"
Index:"0003"
INF:"wvms_mp_windows.inf"
INF Section:"VMSMP.ndi"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"172.18.48.1;fe80::f18f:6238:cad1:92be"
IP Subnet:"255.255.240.0;64"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"07/07/2021 03:02"
Location:"Not Available"
MAC Address:"00:15:5D:B8:46:0B"
Manufacturer:"Microsoft"
Media Type:
Net Connection ID:"vEthernet (Default Switch)"
NetCfgInstanceId:"{48298110-243D-4852-B9AB-6714A8CDE9F5}"
Number of VLANs:"0"
PNP Device ID:"ROOT\VMS_MP\0001"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Hyper-V Virtual Ethernet Adapter"
Service Name:"VMSNPXYMP"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Type:"Ethernet 802.3"
- "Service Bindings"
Client per reti Microsoft:
Condivisione file e stampanti per reti Microsoft:
Driver bridge:
Driver di I/O del mapping di individuazione topologia livelli di collegamento:
Driver protocollo LLDP Microsoft:
Protocollo Internet versione 4 (TCP/IPv4):
Protocollo Internet versione 6 (TCP/IPv6):
Risponditore individuazione topologia livelli di collegamento:
Utilità di pianificazione pacchetti QoS:
- "Settings"
*IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"
*IPsecOffloadV2:IPSec Offload:"Auth Header and ESP Enabled (3)"
*JumboPacket:Jumbo Packet:"Disabled (1514)"
*LsoV2IPv4:Large Send Offload Version 2 (IPv4):"Enabled (1)"
*LsoV2IPv6:Large Send Offload Version 2 (IPv6):"Enabled (1)"
*MaxRssProcessors:Maximum Number of RSS Processors:"8 (8)"
*NetworkDirect:Network Direct (RDMA):"Disabled (0)"
*NumRSSQueues:Maximum Number of RSS Queues:"8 (8)"
*RscIPv4:Recv Segment Coalescing (IPv4):"Enabled (1)"
*RscIPv6:Recv Segment Coalescing (IPv6):"Enabled (1)"
*RSS:Receive Side Scaling:"Enabled (1)"
*RssBaseProcNumber:RSS Base Processor Number:"0 (0)"
*RssMaxProcNumber:Maximum RSS Processor Number:"63 (63)"
*RSSProfile:RSS Profile:"Closest Processor Static (2)"
*TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
- "Hyper-V Virtual Ethernet Adapter #3"
Availability:"Running or Full Power"
Caption:"Hyper-V Virtual Ethernet Adapter #3"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"No"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"VmsProxyHNic.sys"
Driver Date:"06/21/2006 12:00"
Driver Path:"C:\WINDOWS\system32\drivers\VmsProxyHNic.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.19041.1"
Index:"0004"
INF:"wvms_mp_windows.inf"
INF Section:"VMSMP.ndi"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"172.21.48.1;fe80::d037:5b57:7406:9953"
IP Subnet:"255.255.240.0;64"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"07/07/2021 03:02"
Location:"Not Available"
MAC Address:"00:15:5D:39:D6:26"
Manufacturer:"Microsoft"
Media Type:
Net Connection ID:"vEthernet (Wi-Fi 2)"
NetCfgInstanceId:"{83BC6EC5-F1AA-4736-B6F9-DB4417841B3D}"
Number of VLANs:"0"
PNP Device ID:"ROOT\VMS_MP\0002"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Hyper-V Virtual Ethernet Adapter"
Service Name:"VMSNPXYMP"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Type:"Ethernet 802.3"
- "Service Bindings"
Client per reti Microsoft:
Condivisione file e stampanti per reti Microsoft:
Driver bridge:
Driver di I/O del mapping di individuazione topologia livelli di collegamento:
Driver protocollo LLDP Microsoft:
Protocollo Internet versione 4 (TCP/IPv4):
Protocollo Internet versione 6 (TCP/IPv6):
Risponditore individuazione topologia livelli di collegamento:
Utilità di pianificazione pacchetti QoS:
- "Settings"
*IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"
*IPsecOffloadV2:IPSec Offload:"Auth Header and ESP Enabled (3)"
*JumboPacket:Jumbo Packet:"Disabled (1514)"
*LsoV2IPv4:Large Send Offload Version 2 (IPv4):"Enabled (1)"
*LsoV2IPv6:Large Send Offload Version 2 (IPv6):"Enabled (1)"
*MaxRssProcessors:Maximum Number of RSS Processors:"8 (8)"
*NetworkDirect:Network Direct (RDMA):"Disabled (0)"
*NumRSSQueues:Maximum Number of RSS Queues:"8 (8)"
*RscIPv4:Recv Segment Coalescing (IPv4):"Enabled (1)"
*RscIPv6:Recv Segment Coalescing (IPv6):"Enabled (1)"
*RSS:Receive Side Scaling:"Enabled (1)"
*RssBaseProcNumber:RSS Base Processor Number:"0 (0)"
*RssMaxProcNumber:Maximum RSS Processor Number:"63 (63)"
*RSSProfile:RSS Profile:"Closest Processor Static (2)"
*TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
- "Intel(R) Ethernet Connection (10) I219-V"
Availability:"Running or Full Power"
- "Caption":"Intel(R) Ethernet Connection (10) I219-V"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Ethernet+Connection+(10)+I219+V"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"e1d68x64.sys"
Driver Date:"08/26/2020 12:00"
Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\e1d68x64.inf_amd64_673d91f6140fdff7\e1d68x64.sys"
Driver Provider:"Intel"
Driver Version:"12.19.0.13"
ETrackID:"0x00000000"
Index:"0005"
INF:"oem62.inf"
INF Section:"E0D4F.10.0.1.19H1"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"07/07/2021 03:02"
Location:"PCI bus 0, device 31, function 6"
MAC Address:"1C:69:7A:63:E6:42"
Manufacturer:"Intel"
Media Type:"In rame"
Net Connection ID:"Ethernet 2"
NetCfgInstanceId:"{7336F392-4C94-4807-B8DB-DA77C610C16B}"
Number of VLANs:"0"
NVM Version:"0x00000000"
Part Number:"FFFFFF-0FF"
PNP Device ID:"PCI\VEN_8086&DEV_0D4F&SUBSYS_20818086&REV_00\3&11583659&0&FE"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Intel(R) Ethernet Connection (10) I219-V"
Service Name:"e1dexpress"
Status:"Collegamento disattivo"
Team Name:"Not in a team"
Temperature:"Non supportato"
Type:"Ethernet 802.3"
- "Service Bindings"
Client per reti Microsoft:
Condivisione file e stampanti per reti Microsoft:
Driver bridge:
Driver di I/O del mapping di individuazione topologia livelli di collegamento:
Driver protocollo LLDP Microsoft:
Protocollo Internet versione 4 (TCP/IPv4):
Protocollo Internet versione 6 (TCP/IPv6):
Risponditore individuazione topologia livelli di collegamento:
Utilità di pianificazione pacchetti QoS:
- "Settings"
*FlowControl:Controllo del flusso:"Rx e Tx abilitate (3)"
*InterruptModeration:Regolazione di interrupt:"Attivata (1)"
*IPChecksumOffloadIPv4:Offload di checksum IPv4:"Rx e Tx abilitate (3)"
*JumboPacket:Pacchetti Jumbo:"Disattivata (1514)"
*LsoV2IPv4:Large Send Offload V2 (IPv4):"Attivata (1)"
*LsoV2IPv6:Large Send Offload V2 (IPv6):"Attivata (1)"
*ModernStandbyWoLMagicPacket:Wake from S0ix on Magic Packet:"Disattivata (0)"
*NumRssQueues:Numero massimo di code RSS:"2 code (2)"
*PMARPOffload:Offload del protocollo ARP:"Attivata (1)"
*PMNSOffload:Offload del protocollo NS:"Attivata (1)"
*PriorityVLANTag:Priorità pacchetti e VLAN:"Priorità pacchetti e VLAN attivate (3)"
*PtpHardwareTimestamp:PTP Hardware Timestamp:"Disattivata (0)"
*ReceiveBuffers:Ricevi buffer:"256 (256)"
*RSS:Receive Side Scaling:"Attivata (1)"
*RSSProfile:Profilo di bilanciamento del carico RSS:"Processore più vicino (1)"
*SoftwareTimestamp:Software Timestamp:"Disattivata (0)"
*SpeedDuplex:Velocità e duplex:"Negoziazione automatica (0)"
*TCPChecksumOffloadIPv4:Offload di checksum TCP (IPv4):"Rx e Tx abilitate (3)"
*TCPChecksumOffloadIPv6:Offload di checksum TCP (IPv6):"Rx e Tx abilitate (3)"
*TransmitBuffers:Trasmetti buffer:"512 (512)"
*UDPChecksumOffloadIPv4:Offload di checksum UDP (IPv4):"Rx e Tx abilitate (3)"
*UDPChecksumOffloadIPv6:Offload di checksum UDP (IPv6):"Rx e Tx abilitate (3)"
*WakeOnMagicPacket:Attiva su pacchetto Magic:"Disattivata (0)"
*WakeOnPattern:Attiva su Pattern Match:"Attivata (1)"
AdaptiveIFS:Spaziatura adattiva tra frame:"Disattivata (0)"
AutoPowerSaveModeEnabled:Risparmio batteria velocità collegamento:"Disattivata (0)"
ConnectionName:ConnectionName:"Ethernet 2 (Ethernet 2)"
EEELinkAdvertisement:Ethernet a basso consumo energetico:"Attivato (1)"
EnablePME:Abilita PME:"Attivata (1)"
ITR:Velocità di rallentamento dell'interrupt:"Adattivo (65535)"
LinkNegotiationProcess:Modalità compatibilità switch legacy:"Disattivata (1)"
LogLinkStateEvent:Registra evento stato del collegamento:"Attivata (51)"
MasterSlave:Modalità master slave Gigabit:"Rilevamento automatico (0)"
NetworkAddress:Indirizzo amministrato localmente:
ReduceSpeedOnPowerDown:Riduci velocità allo spegnimento:"Attivata (1)"
SipsEnabled:Risparmio energia a sistema inattivo:"Disattivata (0)"
ULPMode:Usa modalità Ultra Low Power:"Attivata (1)"
WaitAutoNegComplete:Attesa per il collegamento:"Rilevamento automatico (2)"
WakeOnLink:Attiva su impostazioni collegamento:"Disattivata (0)"
- "Intel(R) Wi-Fi 6 AX201 160MHz"
Access Point:"c0:b4:7d:47:26:80"
Authentication:
Availability:"Running or Full Power"
- "Caption":"Intel(R) Wi-Fi 6 AX201 160MHz"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Wi+Fi+6+AX201+160MHz"
Channel:
Cipher:
CoInstallers:"Not Available"
Connection Mode:
Default IP Gateway:"192.168.3.1"
DHCP Enabled:"Yes"
DHCP Lease Expires:"07/08/2021 03:02"
DHCP Lease Obtained:"07/07/2021 03:02"
DHCP Server:"192.168.3.1"
Driver:"Netwtw10.sys"
Driver Date:"03/03/2021 12:00"
Driver Path:"C:\WINDOWS\system32\drivers\Netwtw10.sys"
Driver Provider:"Intel"
Driver Version:"22.40.0.7"
Index:"0006"
INF:"oem16.inf"
INF Section:"Install_GEN_QSR_HrP_201_AX_2x2_WinT"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"192.168.3.5;fe80::b42c:a221:e66d:6dfa"
IP Subnet:"255.255.255.0;64"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"07/07/2021 03:02"
Location:"PCI bus 0, device 20, function 3"
MAC Address:"0C:7A:15:6C:B9:9D"
Manufacturer:"Intel Corporation"
Media Type:
Net Connection ID:"Wi-Fi 2"
NetCfgInstanceId:"{1AEC1FCD-D1CB-479C-90AC-D747A5941670}"
Network Name:"ARIA_5G"
Network Type:
Number of VLANs:"0"
PNP Device ID:"PCI\VEN_8086&DEV_02F0&SUBSYS_00748086&REV_00\3&11583659&0&A3"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Intel(R) Wi-Fi 6 AX201 160MHz"
Profile:
Radio Type:
Receive Rate:
Service Name:"Netwtw10"
Signal Strength:
State:
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Transmit Rate:
Type:"Ethernet 802.3"
- "Service Bindings"
Client per reti Microsoft:
Condivisione file e stampanti per reti Microsoft:
Driver bridge:
Driver di I/O del mapping di individuazione topologia livelli di collegamento:
Driver protocollo LLDP Microsoft:
Protocollo Internet versione 4 (TCP/IPv4):
Protocollo Internet versione 6 (TCP/IPv6):
Risponditore individuazione topologia livelli di collegamento:
Utilità di pianificazione pacchetti QoS:
- "Settings"
*DeviceSleepOnDisconnect:Sospensione attiva alla disconnessione da WoWLAN:"Disattivata (0)"
*PacketCoalescing:Unione pacchetti:"Attivata (1)"
*PMARPOffload:Offload ARP per WoWLAN:"Attivata (1)"
*PMNSOffload:Offload NS per WoWLAN:"Attivata (1)"
*PMWiFiRekeyOffload:Rigenerazione delle chiavi GTK per WoWLAN:"Attivata (1)"
*WakeOnMagicPacket:Magic Packet per riattivazione:"Attivata (1)"
*WakeOnPattern:Corrispondenza motivo per riattivazione:"Attivata (1)"
BgScanGlobalBlocking:Blocco globale scansione BG:"Mai (0)"
ChannelWidth24:Larghezza canale per 2,4 GHz:"Auto (1)"
ChannelWidth52:Larghezza canale per 5 GHz:"Auto (1)"
CtsToItself:Protezione a modalità mista:"Attivato RTS/CTS (0)"
FatChannelIntolerant:Fat Channel incompatibile:"Disattivata (0)"
IbssTxPower:Potenza di trasmissione:"5. Massimo (100)"
IEEE11nMode:Modalità wireless 802.11n/ac/ax:"4. 802.11ax (3)"
MIMOPowerSaveMode:Modalità risparmio energia MIMO:"SMPS automatico (0)"
RoamAggressiveness:Efficacia roaming:"3. Medio (2)"
RoamingPreferredBandType:Banda preferita:"1. Nessuna preferenza (0)"
ThroughputBoosterEnabled:Incremento del throughput:"Disattivata (0)"
uAPSDSupport:Supporto U-APSD:"Disattivata (0)"
WirelessMode:Modalità wireless 802.11a/b/g:"6. Dual Band 802.11a/b/g (34)"
- "Operating System"
.Net Framework Version:"2.0,3.0,3.5,4.0,4.8"
Boot Device:"\Device\HarddiskVolume2"
Locale:"Italia"
OS Manufacturer:"Microsoft Corporation"
OS Name:"Microsoft Windows 10 Pro"
Other OS Description:"Not Available"
Page File:"C:\pagefile.sys"
Page File Space:"4,75 GB"
Physical Memory (Available):"23,59 GB"
Physical Memory (Installed):"32 GB"
Physical Memory (Total):"31,81 GB"
System Directory:"C:\WINDOWS\system32"
Version:"10.0.19043 Build 19043"
Virtual Memory (Available):"28,34 GB"
Virtual Memory (Total):"36,56 GB"
Windows Directory:"C:\WINDOWS"
- "Installed Updates"
KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"
KB5000736:"Update [4/9/2021]"
KB5001330:"Security Update [5/19/2021]"
KB5003537:"Update [6/28/2021]"
KB5003742:"Security Update [6/22/2021]"
KB5004945:"Security Update [7/7/2021]"
- "Processor"
- "Intel(R) Core(TM) i7-10710U CPU @ 1.10GHz"
Architecture:"x64"
ATPO:"Not Available"
Availability:"Running or Full Power"
Caption:"Intel64 Family 6 Model 166 Stepping 0"
- "Chipset Name":"Intel(R) Core(TM) i7-10710U CPU @ 1.10GHz"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i7+10710U+CPU+"
CPU Speed:"1,105 GHz"
Current Voltage:"6. volts"
Driver:"Not Available"
Driver Date:"04/21/2009 12:00"
Driver Path:"C:\WINDOWS\system32\drivers\intelppm.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.19041.546"
Ext. Family:"Not Available"
Family:"Intel Core™ i7-2760QM"
FPO:"Not Available"
INF:"cpu.inf"
INF Section:"IntelPPM_Inst.NT"
Install Date:"Not Available"
Last Error Code:"Not Available"
Level 1 Cache:"6 x 384 KB"
Level 2 Cache:"6 x 1536 KB"
Level 3 Cache:"12 MB"
Load:"2%"
Manufacturer:"GenuineIntel"
Model:"166"
Name:"Intel(R) Core(TM) i7-10710U CPU @ 1.10GHz"
Number of Cores:"6"
Number of Cores Enabled:"6"
Number of Logical Processors:"12"
Part Number:"To Be Filled By O.E.M."
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Processor ID:"BFEBFBFF000A0660"
Revision:"Not Available"
Serial Number:"To Be Filled By O.E.M."
Service Name:"intelppm"
Status:"OK"
Stepping:"0"
Version:"Not Available"
- "Storage"
- "KINGSTON SA2000M8500G"
Capablities:"Random Access, Supports Writing"
Caption:"KINGSTON SA2000M8500G"
Cylinder - Total:"60801"
Description:"Unità disco"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00"
Driver Version:"10.0.19041.789"
Error Code:"Device is working properly"
Firmware Revision:"S5Z42105"
Heads - Total:"255"
Index:"1"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"SCSI"
Manufacturer:"(unità disco standard)"
Model:"KINGSTON SA2000M8500G"
Name:"\\.\PHYSICALDRIVE1"
Partitions:"1"
Physical Sector Size:"4096"
PNP Device ID:"SCSI\DISK&VEN_NVME&PROD_KINGSTON_SA2000M\5&2E281772&0&000000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
SCSI Bus:"0"
SCSI LUN:"0"
SCSI Port:"1"
Sectors - Per Track:"63"
Sectors - Total:"976768065"
Serial Number:"0026_B768_448A_3C35."
Size:"465,76 GB"
Size – Available:"384,11 GB"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"15504255"
- "E:"
Availability:"Not Available"
Caption:"E:"
Compression Method:"Not Compressed"
Description:"Disco rigido locale"
File System:"NTFS"
Name:"Volume"
Serial Number:"A8DF6C06"
Size:"465,758785247803 GB"
Size – Available:"384,114440917969 GB"
Status:"Not Available"
Volume Dirty:"No"
- "KINGSTON SM2280S3G2120G"
Capablities:"Random Access, Supports Writing, SMART Notification"
Caption:"KINGSTON SM2280S3G2120G"
Cylinder - Total:"60801"
Description:"Unità disco"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00"
Driver Version:"10.0.19041.789"
Error Code:"Device is working properly"
Firmware Revision:"RVT04B6Q"
Heads - Total:"255"
Index:"0"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"IDE"
Manufacturer:"(unità disco standard)"
Model:"KINGSTON SM2280S3G2120G"
Name:"\\.\PHYSICALDRIVE0"
Partitions:"5"
Physical Sector Size:"512"
PNP Device ID:"SCSI\DISK&VEN_SAMSUNG&PROD_SSD_860_EVO_500G\4&219913F2&0&020000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
Sectors - Per Track:"63"
Sectors - Total:"976768065"
Serial Number:"S3Z2NB1K726974Y"
Size:"465,76 GB"
Size – Available:"206,36 GB"
SMART Attributes:"Self-Test: 85 minutes, OK, Short Self-Test: 2 minutes, OK"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"15504255"
- "C:"
Availability:"Not Available"
Caption:"C:"
Compression Method:"Not Compressed"
Description:"Disco rigido locale"
File System:"NTFS"
Name:"Not Available"
Serial Number:"D7553FE0"
Size:"363,548824310303 GB"
Size – Available:"183,815689086914 GB"
Status:"Not Available"
Volume Dirty:"No"
- "D:"
Availability:"Not Available"
Caption:"D:"
Compression Method:"Not Compressed"
Description:"Disco rigido locale"
File System:"NTFS"
Name:"Volume"
Serial Number:"D11E1780"
Size:"100,728511810303 GB"
Size – Available:"22,6471366882324 GB"
Status:"Not Available"
Volume Dirty:"No"
- "SMART"
0x05 Reallocated Sector Count:0:"10"
0x09 Power-On Hours:15059:"0"
0x0C Power Cycle Count:1453:"0"
0xB1 Wear Range Delta:24:"0"
0xB3 Used Reserved Block Count Total:0:"10"
0xB5 Program Fail Count Total:0:"10"
0xB6 Erase Fail Count:0:"10"
0xB7 SATA Downshift Count:0:"10"
0xBB Uncorrectable Error Count:0:"0"
0xBE Temperature - Current:53° C:"0"
0xBE Temperature - Highest:Not Available:"0"
0xBE Temperature - Lowest:Not Available:"0"
0xC3 Hardware ECC Recovered:0:"0"
0xC7 CRC Error Count:1:"0"
0xEB Good Block Count:58:"0"
0xF1 Total LBAs Written:36387375028:"0"
...#SSU#...

Nick64
Beginner
1,353 Views

 

  • Does this happen right when you enable HDR or when you play HDR content?

when i try to enable HDR in windows 10 settings

 

  • Which resolutions did you test?

3840 x 2160 at 60 hertz

 

  • Do you use straight connections or do you have any adapters in between?

straight connection

 

  • Is your monitor firmware up to date?

monitor has the latest firmware

 

  • To replicate this problem, please share with us the exact steps and a video of the problem. 

see the first bullet point 

 

 
David_G_Intel
Moderator
1,334 Views

As a friendly reminder @Nick64 we need both the Intel® SSU and Intel® GCC reports for more recommendations.


Regards, 

David G 

Intel Customer Support Technician


Nick64
Beginner
1,319 Views

Hi, i attach the two files 

Thanks

David_G_Intel
Moderator
1,259 Views

Thank you for the information provided, we tried testing on our side and did not get the same results. Please follow these recommendations:


Regards, 

David G 

Intel Customer Support Technician


Nick64
Beginner
1,230 Views

Hi, below you can find results after application of your recommendations:

  • Use the latest graphics driver for your NUC with clean install: DONE
  • Update the HDMI firmware: DONE
  • Try using the HDMI cable that came included with your monitor: DONE
  • Could you test a different monitor? YES, CONNECTING NUC VIA HDMI TO A SAMSUNG SMART TV KU6400 55", HDR IN WINDOWS 10 WORKS FINE - PROBLEM ONLY COMES WITH SAMSUNG SMART MONITOR M5 AND M7 MODELS
  • Do you see any problems with other resolutions/refresh rates? YES, HDR IN M7 SMART MONITOR WORKS ONLY WITH DISPLAY REFRESH RATE SET TO 30 HZ
  • Could you try a USB-C to USB-C connection? DONE, BUT DISPLAYPORT VERSION ON NUC DOES NOT SUPPORT HDR, AND IN FACT OPTION IN WINDOWS 10 IS HIDDEN

I attached a short video clip of the problem

Thank you

 

 

 
Nick64
Beginner
1,182 Views

Today Samsung customer care told me to check if NUC's GPU supports HDR10 and Digital Rights Management PlayReady 3.0, can you confirm?

Thank you

David_G_Intel
Moderator
1,034 Views

We are currently working on this request, the updates will be posted on the thread.


Regards, 

David G 

Intel Customer Support Technician


Nick64
Beginner
1,029 Views
David_G_Intel
Moderator
979 Views

Thank you for your patience Nick64. We completed testing on our side with different monitors, but we did not get the same issue as you, this does not appear to be an issue with the NUC model or your current NUC, but it does appear to be a compatibility issue with the Samsung M7/M5 monitors.

You can find some models that have been validated on our compatible products website:

Regards, 

David G 

Intel Customer Support Technician


David_G_Intel
Moderator
942 Views

We have not heard back from you, so we will close this thread. You can continue working with Samsung to confirm the compatibility of the product.  


Best regards,  

David G. 

Intel Customer Support Technician  


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