Showing results for 
Search instead for 
Did you mean: 

Intel« Quick Sync Video H.264 Encoder MFT Missing on i5-3320M HD 4000

Running Media SDK Sys Analyzer on the Dell E46430s using both and latest drivers do not show the QSV Encoder supposidly present in this 3rd Generation Core i5 Processor


This is the output of the report.


I have installed earlier driver versions but the Intel HD 4000 this system has never showed a QSV Encoder regardless of the version of Windows 10 installed.


Intel(R) Media Server Studio 2017 - System Analyzer (64-bit)     The following versions of Media SDK API are supported by platform/driver [opportunistic detection of MSDK API > 1.20]:   Version Target Supported Dec Enc 1.0 HW Yes X X 1.0 SW Yes X X 1.1 HW Yes X X 1.1 SW Yes X X 1.2 HW Yes X X 1.2 SW Yes X X 1.3 HW Yes X X 1.3 SW Yes X X 1.4 HW Yes X X 1.4 SW Yes X X 1.5 HW Yes X X 1.5 SW Yes X X 1.6 HW Yes X X 1.6 SW Yes X X 1.7 HW Yes X X 1.7 SW Yes X X 1.8 HW Yes X X 1.8 SW Yes X X 1.9 HW Yes X X 1.9 SW Yes X X 1.10 HW Yes X X 1.10 SW Yes X X 1.11 HW Yes X X 1.11 SW Yes X X 1.12 HW No 1.12 SW Yes X X 1.13 HW No 1.13 SW Yes X X 1.14 HW No 1.14 SW Yes X X 1.15 HW No 1.15 SW Yes X X 1.16 HW No 1.16 SW Yes X X 1.17 HW No 1.17 SW Yes X X 1.18 HW No 1.18 SW Yes X X 1.19 HW No 1.19 SW Yes X X 1.20 HW No 1.20 SW Yes X X 1.21 SW Yes X X 1.22 SW Yes X X 1.23 SW Yes X X 1.24 SW Yes X X 1.25 SW Yes X X 1.26 SW Yes X X 1.27 SW Yes X X   Graphics Devices: Name Version State Intel(R) HD Graphics 4000 Running / Full Power   System info: CPU: Intel(R) Core(TM) i5-3320M CPU @ 2.60GHz OS: Microsoft Windows 10 Pro Insider Preview Arch: 64-bit   Installed Media SDK packages (be patient...processing takes some time): Intel(R) Media SDK 2018 R2 - HEVC GPU accelerated Encoder Intel(R) Media SDK 2018 R2 - Media Samples Intel(R) Media Server Studio 2017 - Video Quality Caliper Intel(R) Media SDK 2018 R2 - Software Development Kit Intel(R) Media SDK 2018 R2 - Documentation for HEVC Intel(R) Media SDK 2018 R2 - HEVC SW Encoder Intel(R) Media SDK 2018 R2 - HEVC SW Decoder   Installed Media SDK DirectShow filters:   Installed Intel Media Foundation Transforms: Intel(R) Hardware M-JPEG Decoder MFT : {00C69F81-0524-48C0-A353-4DD9D54F9A6E}       Analysis complete... [press ENTER]


0 Kudos
2 Replies

Hello JStri2, Thank you for posting on the Intel® Communities. To get more information regarding this matter, please post your question on . This is the right place for these type of questions. Amy C Intel Customer Support Technician Under Contract to Intel Corporation

The issue isn't with the SDK, the issue is the iGPU Driver isn't revealing the hardware encoder, or the iGPU never shipped with the hardware encoding capability even though it is documented to do so.