Intel Sparkle B580 2-3 fps drop every 30 seconds approx.

[PoTe]

Hello, I have this GPU working fine in 4K resolution.

I try to play some games with 60pfs and low, medium or high settings, in order to have 60fps smooth...but I dont know why every some time like 30 seconds approx., it drop from 60fps to 58 or 59 fps and there is no a clear reason, cause the gpu and cpu are working stable and good temperatures, no reason for this unpleasant descent.

I would like to know if there is any settings I might be forgetting, of course I have rebar ON and all the drivers from chipset and gpu updated.

My components are:

- ASUS TUF Gaming B550-PLUS

- Ryzen 5 5600

- Kingston FURY Renegade 32GB (2x16GB) 3600MHz DDR4 CL16

- MSI MPG A850G PCIE5

- Thermalright Peerless Assassin 120 SE

Thanks,

[RandyT_Intel]

Hi @PoTe,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Could you let me know the name and origin of the game? Where did it come from, and where did you download it? 
• Have you previously performed a clean installation of the graphics driver, before using either an older or the latest version? 
• Kindly share some screenshots and recordings of your game settings so we can replicate and check the issue on our end using the same settings you use during gameplay. 
• Additionally, you may follow this guide on how to report performance issues in the game. 

I look forward to your response and am committed to resolving your issue promptly. 

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[PoTe]

Hello dear RandyT_Intel, thanks.

I send you information SSU log.

The name and origin of the game are several, from steam like RDR2, Cyberpunk and from EA Play like Fifa 23.

I have also installed a clean installation of the graphics driver.

For example in RDR2, if I select 60fps it drops to 59 several times and if I change to max 59, it drops to 58 several times. 

[RandyT_Intel]

Hi @PoTe,

Thank you for sharing this information. I will begin investigating the issue and attempt to replicate it on our end. I'll post an update here or notify you directly once there are any developments. If I need further details, I'll reach out to you here. I appreciate your patience as I work on this matter. 

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @PoTe,

To further investigate the issue, could you please provide the make and model of your monitor, as well as the connection type you are using with your system setup? Additionally, I recommend performing a clean installation of the graphics driver using Display Driver Uninstaller (DDU) and updating to the latest driver version 32.0.101.6793. This is important as the SSU log report indicates you are currently using version 32.0.101.6790.

Furthermore, please check with your motherboard manufacturer to ensure that Resizable BAR (ReBAR) is enabled, or verify this feature yourself, as your motherboard supports it. Since your BIOS is updated, double-checking this feature could help address performance concerns. You can find guidance on how to check this feature in the provided link. Intel® Arc™ Graphics – Desktop Quick Start Guide

Please let me know if there are any changes after following these recommendations.

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @PoTe,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @PoTe,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Warm regards,  

Randy T.  

Intel Customer Support Technician