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Intel® UHD Graphics 750 артефакты

MichaelMager
Beginner
2,114 Views

На всех версиях драйверов, включая последнюю на данный момент (30.0.100.9864) наблюдаются артефакты (искажения изображений). Видны, в том числе, и в браузере (как правило проявляются в виде мерцающих полос в строке поиска), также в играх (имеет мест в TES5 - Skyrim). Артефакты появляются на лицах людей, реже на поверхности земли и почти наверняка на карте. Также, к своему удивлению, искажения появились даже в меню обновления графики intel. 

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14 Replies
AndrewG_Intel
Moderator
2,077 Views

Hello @MichaelMager

Thank you for posting on the Intel® communities.

Имейте в виду, что я могу поддерживать вас только на английском языке. Я использовал инструмент веб-перевода для перевода этого ответа, поэтому, возможно, существует неточное перевод


In order to review this behavior further, could you please provide us with the following information?

1- Is this a new system? Did the computer work fine before or are you experiencing this issue since the first day that you have the device?

2- If this worked fine before at any moment, were there any recent hardware or software changes that might relate to the point when the issue started? (For instance, Windows®, driver, BIOS, software or game updates?)

3- Is the issue observed using the customized driver provided by the computer manufacturer (OEM)? By any chance do you handle the full list of driver versions that you have tested? Do you know what driver versions work and which versions don't?

4- Could you please provide us with some screenshots or a short video showing the behavior and problems?

5- Please provide a Report for Intel® Graphics Drivers following the steps on the link.

6- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system:

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
2,043 Views

Hello MichaelMager

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.


Best regards,

Andrew G.

Intel Customer Support Technician


MichaelMager
Beginner
2,039 Views

Процессор и материнская  плата новые, жёсткий диск и ssd от старой системы, ранее проблем не наблюдалось. Сейчас установлена последняя версия windows (21H1), последняя версия драйверов, судя по информации intel driver suupport assistent и все обновления устанавливались только через эту утилиту. Материнская плата у меня - gigabyte z590 gaming x, rev. 1.0 и последняя версия BIOS для неё - F4. При использовании более старых драйверов для intel uhd 750 проблема остаётся. Компьютер собирался мной лично, поэтому никаких драйверов от ОЕМ производителя, разумеется, не используется.

AndrewG_Intel
Moderator
2,006 Views

Hello MichaelMager

Thank you for your response.


Checking the Intel® SSU reports, we noticed entries (references) to different Graphics Driver versions. In this case, we would like to recommend trying a clean installation of the graphics driver to see if the behavior is fixed and in order to discard issues related to previous update processes/installations.

Since the driver or software for your Intel® component might have been changed or replaced by the computer manufacturer (OEM) and OEM drivers are handpicked and include customized features and solutions to platform-specific issues, the usual recommendation is to use the OEM driver as the first option. Please follow these steps:


Step 1 - Check Windows* updates:

  • Click the Windows Start button. 
  • Click the search and type "Windows updates" and click on that option.
  • Select Check for Updates and ensure you have the latest Windows* version. 

Step 2 - Clean install of the Graphics Driver:

1- Download the latest GIGABYTE* driver from this link and save the file on the computer: Intel Graphics VGA Driver 27.20.100.9316.

2- Disconnect from the internet to make sure the driver will not be automatically updated by Windows.

3- Right-click the Windows Start button. Select Device Manager.

4- Expand the Display adapters section and look for the Intel Graphics entry in Device Manager (e.g.: Intel® UHD Graphics 750).

5- Right-click on Intel Graphics and click Uninstall.

6- In the device removal dialog box, check Delete the driver software for this device and click OK.

7- Restart the computer after the uninstallation is complete.

8- Open Device Manager once more.

9- Very Important: Expand the Display Adapter section again:

  • If the graphics entry still displays Intel® UHD Graphics 750 or similar, repeat steps 5-7.
  • If the graphics entry displays Microsoft Basic Display Adapter, run the previously downloaded Gigabyte* file to install the driver.

10- Reboot the computer when prompted.

If the issue persists, you can repeat the process using the latest generic Intel® Graphics DCH Driver (.exe file) Version 30.0.100.9864.


If the problem is not solved, please kindly provide us with the following information:

1- Since you mentioned that "the hard drive and SSD are from the old system". Did you format and wipe out the boot drive before moving it to this new system and install the operating system (OS)?

2- Are you using a straight-through connection with a single cable? For instance, HDMI-to-HDMI. If using video adapters or cable converters (a single cable but with different connector types at both ends) we recommend testing with a straight-through connection.

3- If possible, please test with different cables and with different monitors. If you tried this, please provide details.

4- Run the Intel® Processor Diagnostic Tool to verify that both the processor and the GPU (Graphics Processing Unite) are in good working condition. To save the report, once the test is done, click on "File >> View Results File" and attach the .txt file to your reply.

5- Please provide us with some screenshots or a short video showing the behavior and problems (artifacts, image distortion, etc) from some of the apps and games that experience this behavior.

6- It seems we received the "shot version" of the Intel® SSU report. Please provide a new and full Intel® SSU report making sure to check the "Everything" checkbox before running the report.


Best regards,

Andrew G.

Intel Customer Support Technician


MichaelMager
Beginner
1,841 Views

Повторяю ещё раз, у меня установлена ПОСЛЕДНЯЯ доступная официально версия Windows 10 и последние версии драйверов как от gigabyte для материнской платы, так и, непосредственно, Intel. "Чистая установка" также выполнялась два раза - для версии драйверов Intel 9864 и для предыдущей ей. Да, выполнялось форматирования и очистка дисков при установке windows. Я использую кабель displayPort - displayPort. На скриншотах и записанных видео нет артефактов, только при просмотре со стороны. Когда я подключаю свой ноутбук, артефактов нет, так что проблема определенно не в мониторе.

AndrewG_Intel
Moderator
1,959 Views

Hello MichaelMager

We would like to know if you were able to review our previous post. Please do not hesitate to contact us back if you have additional inquiries.


Best regards,

Andrew G.

Intel Customer Support Technician


MichaelMager
Beginner
1,768 Views

community.intel.com/t5/Graphics/Intel-UHD-Graphics-750-%D0%B0%D1%80%D1%82%D0%B5%D1%84%D0%B0%D0%BA%D1%82%D1%8B/m-p/1318496#M101340

MichaelMager
Beginner
1,743 Views

Повторяю ещё раз, у меня установлена ПОСЛЕДНЯЯ доступная официально версия Windows 10 и последние версии драйверов как от gigabyte для материнской платы, так и, непосредственно, Intel. "Чистая установка" также выполнялась два раза - для версии драйверов Intel 9864 и для предыдущей ей. Да, выполнялось форматирования и очистка дисков при установке windows. Я использую кабель displayPort - displayPort. На скриншотах и записанных видео нет артефактов, только при просмотре со стороны. Когда я подключаю свой ноутбук, артефактов нет, так что проблема определенно не в мониторе.

AndrewG_Intel
Moderator
1,692 Views

Hello MichaelMager

Thank you for your response and for all these details, we really appreciate your efforts in this matter.


Before we move forward to review this further, there are some points that we would like to clarify. Could you please review the following information and provide us with more details?

  1. Check for any equipment near the monitor that could be causing electrical noise.
  2. Does the issue happen inside the BIOS configuration screen? (To access the BIOS, check with the motherboard manufacturer for proper guidance).
  3. We understand that there are no artifacts when using the same monitor and a laptop. However, this might not rule out compatibility or video port issues between the monitor and the current system. Since you mentioned you are using DisplayPort* cable, do you use the same cable with the laptop that does not have this issue? Also, have you tested different DisplayPort* cables with the motherboard and monitor to discard cable problems?
  4. Do you have HDR enabled in Windows* Settings > Display?
  5. Monitor brand and model:


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
1,686 Views

Hello MichaelMager

 

There are two more steps that we would like to add regarding our previous post:

6. You may run a test for the memory RAM. We recommend contacting the RAM manufacturer or the motherboard manufacturer for proper assistance. You may also try Memtest86+* (A free, standalone memory testing program).

7. Have you checked if there are updates available for your monitor? If not, you may try to update the firmware of your monitor. For details, please contact the monitor manufacturer.

 

Regards,

Andrew G.

Intel Customer Support Technician

Stepan
Beginner
1,589 Views

Здраствуйте  Andrew G.  

 У меня аналогичная проблема с встроенной графикой UHD 750, проявляется  в виде мерцающих текстур (артефактов) в компьютерных играх,   монитор и оперативная  память тут не причем!  я делал все ваши рекомендации,  они не помогают!  

 

AndrewG_Intel
Moderator
1,493 Views

Hello @Stepan

Thank you for posting on the Intel® communities.

 

Everyone's situation and environment are unique so if you have already tried all the recommendations in this thread, we kindly recommend contacting your computer manufacturer for further assistance or creating a new thread to isolate your case and system configuration. If you create a new thread, please make sure you add the information of the system model and specs, detailed information of the problem that you are having, plus all the information that you have added to this thread, so we can get more information about the problem.

Thank you for your understanding; hope to hear from you soon.

 

Best regards,

Andrew G.

Intel Customer Support Technician

AndrewG_Intel
Moderator
1,497 Views

Hello MichaelMager

We are checking this thread and we would like to know if you need further assistance. Also, we noticed that GIGABYTE* released a new BIOS version (F5); however, reviewing the "Description" section we don't see information about fixes for behaviors similar to the one you reported in this thread. In this scenario, we recommend checking with GIGABYTE* Support if they recommend updating to this BIOS in case this may help with this issue.

 

Please do not hesitate to contact us back if you have additional inquiries.

Best regards,

Andrew G.

Intel Customer Support Technician

 

AndrewG_Intel
Moderator
1,314 Views

Hello MichaelMager

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored. It has been a pleasure to assist you.


Best regards,

Andrew G.

Intel Customer Support Technician


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