Intel UHD Graphics code 43 error

[Khobob]

I'm getting Code 43 and error 0000002B on the intel uhd graphics video card of my laptop with i7 13700 HX and NVIDIA 4060. I tried updating the drivers but still can't solve it. I would appreciate any help.

[JedG_Intel]

Hi Khobob,

I'm sorry to hear that you are experiencing issues with the UHD graphics. Please help with the information below for me to address this properly.

1. Was this working previously?

2. Did you make recent changes to the system?

3. Full model of the laptop?

4. Photo/ screenshot of the error message:

Additionally, to better understand your system's configuration, we kindly request that you download the Intel® System Support Utility for Windows* software. You can find the download link here: Intel® System Support Utility for Windows*

I hope to hear from you soon.

Best regards,

Jed G.

Intel Customer Support Technician

[Khobob]

Hello. My laptop model is Predator PHN16-71. I didn't have a problem before, but some time after the uhd graphics broke, the screen of the computer broke. Thanks for your support.

[JedG_Intel]

Hi Khobob,

Thank you for sharing the photos of the error message. However, I am unable to understand them as they are not in English. Could you please change the system's language to English and take a screenshot again?

In the meantime, please update your graphics driver to the latest version 32.0.101.6460/32.0.101.6259 and ensure a clean installation.

I look forward to your response

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Khobob,

I wanted to check if you had the chance to review my previous post. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Khobob,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician