Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
17984 Discussions

Intel UHD and dwm while using ableton (music production software)

DrewSny2
Beginner
830 Views

Hello I'm having a significant problem with Desktop Window Manager and GPU usage while using ableton. When I'm in ableton the cpu meter is maxing out often when ableton isn;t using too much RAM or GPU. However task manager displays extemely high gpu usage. I've tried so many things I can't remember them all. To name a few I've tried:

1. Updating all drivers and updates possible.

2. Rolling back driver.

3. Clean Boot.

4. Shutting down all other programs.

5. Turning off Apps running in background.

6. Beta version of the driver update. (Tried this before and it didn't work. Checked again and saw it doesn't seem to be for my machine because of 21H2 and CPU)

7. Resetting Windows (and keeping files)Screenshot 2022-01-05 021326.png

My system is as follows:

ASUSTeK COMPUTER INC. ZenBook Pro Duo UX581LV_UX581LV

BIOS
Version
UX581LV.305
 
Date
2/22/2021
 
MOTHERBOARD
Manufacturer
ASUSTeK COMPUTER INC.
 
Model
UX581LV
 
Version
1.0
 
OPERATING SYSTEM
Edition
Microsoft Windows 10 Pro (64-bit)
Version (Build)
21H2 (10.0.19044)

Devices and Drivers

PROCESSOR

Intel® Core™ i9-10980HK CPU @ 2.40GHz

GRAPHICS

Intel® UHD Graphics

NVIDIA GeForce RTX 2060

AUDIO

NVIDIA High Definition Audio

NVIDIA Virtual Audio Device (Wave Extensible) (WDM)

Intel® Display Audio

Realtek High Definition Audio

NETWORKING AND I/O

Intel® Wi-Fi 6 AX201 160MHz

 

Thunderbolt Controller 1

Intel® Wireless Bluetooth®

 

MEMORY

32 GB

STORAGE

4TB NVMe SSD

0 Kudos
12 Replies
DeividA_Intel
Moderator
808 Views

Hello DrewSny2,  

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please provide the following:  


1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

2. Provide the Report for Intel® Processor Diagnostic Tool

3. When did you notice the issue?

4. Did you notice the issue after a system update?

5. Have you checked with the laptop manufacturer to confirm that the unit is working properly?



Regards,  

Deivid A. 

Intel Customer Support Technician 


DrewSny2
Beginner
799 Views

Ran and attached SSU.

The link for Processor Diagnostic Tool doesn't seem to lead to a place where I can download anything.

Redirects here:
https://www.intel.com/content/www/us/en/homepage.html?ref=https://www.intel.com/content/www/us/en/do...

Noticed the issue as I started using it. I don't believe it was update related.

I'm honestly not sure how to check with Asus or CUK to make sure this is was set up correctly (although I can only assume they'll say if they sent it out that it was working properly). Is this something where I'd be sending my laptop back to them? If so, I'd like to reserve that option until other options are exhausted.

Thanks for the help Deivid.

DeividA_Intel
Moderator
775 Views

Hello DrewSny2, 



Thanks for the information provided. In order to continue further I would like you to try the following:



1. Update your BIOS version (308 latest). check with Asus for instructions:

2. Perform a clean install of the Intel drivers:

3. Uninstall and reinstall Ableton.

4. Take a picture or video of the task manager (performance tab) while trying to open Ableton.

5. Check with the Ableton support team to check if they have reports and/or instructions for this behavior.



Regards,  

Deivid A.  

Intel Customer Support Technician  


DrewSny2
Beginner
764 Views

Ok, I did bios update and clean install. I've checked forums on ableton and cannot find anything on this issue. I will continue to search.

The problem persists.

To be more specific. When I open the program, GPU for DWM is between 7-15%. Not too much of a problem. The problem is, as i start using the programs features, GPU (for DWM) goes crazy high. And it sits around 40-60%, even when music isn't playing and no actions are taken. If music plays it can and does regularly overload.
Here is a photo of the performance in task manager while a "set" is in progress but no actions are being taken and no music is playing.

DrewSny2_0-1641898791773.png

 

DeividA_Intel
Moderator
757 Views

Hello DrewSny2, 



Based on the picture shared, seems to be that the Nvidia card sets to 0% while the app is working and all the work (video and processing) is being handled only by the CPU.


Please try the following:


1. Check if there are driver updates available for your NVIDIA GeForce RTX 2060.

2. Check the Nvidia Control Panel to set the NVIDIA GeForce RTX 2060 as default.

3. Check the Ableton settings to confirm if it is using Intel graphics or Nvidia graphics.

4. Check with Asus so they can review your laptop and confirm if the Nvidia card is working properly.


Regards,  

Deivid A.  

Intel Customer Support Technician 


DrewSny2
Beginner
748 Views

Ok, I've updated drivers for Nvidia and some very recent ones from Intel. No change there.
However, I've changed the 3d settings in Nvidia control panel to Integrated GPU and changed windows settings to "allow hardware accelerated GPU. This changed the settings so Nvidia GPU is being used. See photos.

DrewSny2_0-1641980174890.png

Nvidia GPU wkin 2022-01-12 023407.png

 

DeividA_Intel
Moderator
728 Views

Hello DrewSny2, 



Thank you for the information provided 


I am glad to know that the Nvidia card now is working an expected and as per the situation with the Desktop Window Manager usage, allow me to check this behavior internally to confirm if we can take action or Microsoft.

  


Best regards, 


Deivid A.  

Intel Customer Support Technician 


DeividA_Intel
Moderator
707 Views

Hello DrewSny2, 



I still investigating this issue and I would like to confirm the following in order to continue:


1. Does this issue only appear with Ableton or with other apps> If so, which apps?

2. Can you run this app only with the Nvidia card? You can disable the Intel GPU at the device manager (enable it before shutting down the computer).

3. Can you provide specific steps on how to run the application and what is the version installed?



Best regards, 

Deivid A.  

Intel Customer Support Technician 


DrewSny2
Beginner
696 Views
  1. Other Apps, high consumption during video playback in After Effects (attached Image) although not higher than the app for what it's worth. Similar in Premier Pro.AE proof.png
  2. Image for Ableton use without Intel GPU. (Intel GPU disabled)
    DrewSny2_0-1642160166713.png

     



  3. Ableton Live 11.0.12 (latest version).
    Directions on how to use generally would get convoluted quickly. So, I'll put some basic steps in which would increase usage and probably reproduce a similar problem.
    Simple and specific directions would be:
    1. Open app (click through any prompts)
    2. Press Tab on the keyboard to change views.
    3. Under "Categories" on the left side select "Instruments"
    4. In the new panel that pops up double click "Wavetable"
    5. In the new panel that pops up at the bottom find "OSC 2" (next to OSC 1. Should be just above the wave form)
    6. Select box to the left of "OSC 2" to switch on.
    7. Press "M" on the keyboard (to turn on midi keyboard).
    8. Make sure volume is low or muted.
    9. Pressing letters "A"-"L" (a,s,d,f,g,h,j,k,l) will now make sounds.
    10. Press the record button at the top of the window and press those letters quickly and repeatedly for about 10 seconds then press the stop button.
    11. On the right side, click the colored box that says "1 Wavetable" to select the track.
    12. Press CTRL+D 15 times to duplicate the track 15 times.
    13. Again, make sure volume is low or muted as playback will be many times louder.
    14. Press the space bar on the keyboard to play and stop.

At this point for me, task manager looks like this:

DrewSny2_4-1642159319815.png

 

During playback it looks like this:

DrewSny2_5-1642159382605.png


Thanks again for your help. Hope everything goes well.

 

DeividA_Intel
Moderator
690 Views

Hello DrewSny2, 



I do appreciate all the information provided, with this I will be able to continue with the investigation. As soon as I have any results or details for you I will let you know.



Best regards, 

Deivid A.  

Intel Customer Support Technician 


DeividA_Intel
Moderator
642 Views

Hello DrewSny2, 

 

 

Based on the research performed, seems to be that the issue could be related to the way in which the application makes use of the memory and graphics adapter.

 

We have run a test with an Intel® UHD Graphics for 10th Gen Intel® Processors with graphics version 30.0.101.1191 and during our tests, the highest we got with our Desktop Window Manager was 9.3% and for the GPU usage, we got to 32% while following the steps. This difference may be related to the fact that we used the free trial version, but we are not sure.

 

At this point, I recommend you to update your Windows to the latest built (19044) and version and get in contact with Microsoft to check why the Desktop Windows Manager is having a high usage.

 

 

Best regards, 

Deivid A.  

Intel Customer Support Technician  

 

DrewSny2
Beginner
600 Views

I'm sure the trial version could play a part. Not to mention many plug-ins I have installed (though those should be mainly memory usage).
However, upon review I am on driver version 30.0.100.9864 and Intel Driver and Support Assistant says I'm up to date. How could I remedy this?
I also just updated to windows 11. When I did so, dwm gpu usage was much lower for a short time. Now it is back to as it was....

Detailed Report:

Computer

ASUSTeK COMPUTER INC. ZenBook Pro Duo UX581LV_UX581LV
System Manufacturer ASUSTeK COMPUTER INC.
System Model ZenBook Pro Duo UX581LV_UX581LV
System Type Mobile
Motherboard Manufacturer ASUSTeK COMPUTER INC.
Motherboard Product UX581LV
Version 1.0
BIOS Version UX581LV.305
Date 2/22/2021
SMBIOS Version 3.2
Secure Boot On

Operating System

Microsoft Windows 11 Pro (64-bit)
Release 2009
Version 21H2
OS Build 10.0.22000
Build Branch co_release
Locale English (United States)
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
.NET Framework Versions 2.0.50727.4927, 3.0.30729.4926, 3.5.30729.4926, 3.5.30729.5003, 4.0.0.0, 4.8.04161
Installed Internet Browsers Brave, Internet Explorer 11.1.22000.0, Microsoft Edge

Processor

Intel® Core™ i9-10980HK CPU @ 2.40GHz
Device Details
Manufacturer GenuineIntel
Description Intel64 Family 6 Model 165 Stepping 2
Architecture x64
# of Cores 8
# of Threads 16
Processor Base Frequency 2700 MHz
Current Voltage 8.
Level 2 Cache 2048 Kb
Level 3 Cache 16384 Kb
Processor Id 0xA0652
Availability Running at full power

Graphics

Intel® UHD Graphics
Device Details
Adapter Compatibility Intel Corporation
Video Processor Intel® UHD Graphics Family
Resolution 3840 x 2160
Bits Per Pixel 32
Number of Colors 4294967296
Refresh Rate - Current 60 Hz
Refresh Rate - Maximum 60 Hz
Refresh Rate - Minimum 59 Hz
Provider Intel Corporation
Version 30.0.100.9864
Date 8/20/2021
Adapter DAC Type Internal
Adapter RAM 1.00 GB
Availability Running at full power
Status This device is working properly.
Location PCI bus 0, device 2, function 0
Device Id PCI\VEN_8086&DEV_9BC4&SUBSYS_12021043&REV_05\3&11583659&1&10
NVIDIA GeForce RTX 2060
Device Details
Adapter Compatibility NVIDIA
Video Processor NVIDIA GeForce RTX 2060
Provider NVIDIA
Version 30.0.15.1109
Date 12/29/2021
Adapter DAC Type Integrated RAMDAC
Adapter RAM 4.00 GB
Availability Offline
Status This device is working properly.
Location PCI bus 1, device 0, function 0
Device Id PCI\VEN_10DE&DEV_1F15&SUBSYS_12021043&REV_A1\4&1E9274BC&0&0008

Audio

NVIDIA High Definition Audio
Device Details
Provider NVIDIA Corporation
Name nvhda64v.sys
Version 1.3.39.1
Date 10/19/2021
Device Id HDAUDIO\FUNC_01&VEN_10DE&DEV_0093&SUBSYS_10431202&REV_1001\5&1F59D336&0&0001
NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Device Details
Provider NVIDIA
Name nvvad64v.sys
Version 4.39.0.0
Date 9/13/2021
Device Id ROOT\UNNAMED_DEVICE\0000
Intel® Display Audio
Device Details
Provider Intel® Corporation
Name IntcDAud.sys
Version 10.27.0.11
Date 7/29/2021
Device Id INTELAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\5&27E083C6&0&0201
Realtek High Definition Audio
Device Details
Provider Realtek Semiconductor Corp.
Name RTKVHD64.sys
Version 6.0.9008.1
Date 8/18/2020
Device Id INTELAUDIO\FUNC_01&VEN_10EC&DEV_0295&SUBSYS_104319E1&REV_1000\5&27E083C6&0&0001

Networking and I/O

Intel® Wi-Fi 6 AX201 160MHz
Device Details
Manufacturer Intel Corporation
Availability Running at full power
Status This device is working properly.
Installed True
MAC Address 70:9C:D1:8A:BE:98
Service Name Netwtw10
Provider Intel
Version 22.100.1.1
Date 11/30/2021
Device Id PCI\VEN_8086&DEV_06F0&SUBSYS_00748086&REV_00\3&11583659&1&A3
Revision 00
Thunderbolt Controller 1
Device Details
Version 1.41.1030.0
Thunderbolt™ Generation Thunderbolt 3 (15E8)
Number Of Ports 1
Security Level User Authentication (SL1)
NVM Firmware Version 56:0

Memory

32 GB
Device Details
Physical Memory - Total 32 GB
Physical Memory - Available 23.39 GB
Virtual Memory - Total 36.60 GB
Virtual Memory - Available 25.92 GB
Page File C:\pagefile.sys
Page File Space 4.75 GB

Storage

ADATA SX8100NP
Device Details
Capacity 3726.02 GB
Version VB421D57
Serial Number 0000_0000_0100_0000_4CE0_0018_DD8C_9084.
Partitions 3
Provider Microsoft
Version 10.0.22000.1
Date 6/21/2006
Device Id SCSI\DISK&VEN_NVME&PROD_ADATA_SX8100NP\5&1C31808D&0&000000
Device Path \\.\PHYSICALDRIVE0
C:
File System NTFS
Compressed False
Capacity 3724.13 GB
Free Space 3134.12 GB

 

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