Intel Uhd 630 graphics driver black screen problem

[Gauthamphoton]

Hi,
I am using an Intel I5-8600K,(Intel uhd 630), msi Z370 A PC Pro motherboard, 16Gb Ram, 16TB total storage (Windows11). Recently it asked for updates when I restarted my pc. After update my pc turning on and msi logo came after that it's fully black no cursor. I know my pc is still running but monitor alone not working, I checked with hdmi connections all another stuff it's all ok but screen goes black after msi logo. Then I come to know it's with latest GPU driver. So I login with safe mode and uninstalled intel uhd 630 driver and restarted. Its working fine, if I connect with internet then system automatically updating drivers and it goes again black screen although I disabled all the updates. When I use it without internet after uninstalling GPU driver it's working fine no problem with that. So problem is with the recent update driver version 101.2135 So iam using my PC without internet, I bought it in 2017 please rectify with any update asap, do the needful

[RandyT_Intel]

Hi @Gauthamphoton,

A black screen that occurs after updating your Intel graphics driver typically means that there is a problem with the new driver's compatibility, which is frequently brought on by improperly configured settings or a power plan that isn't compatible with the latest graphics driver.

Use DDU to remove your current graphics driver. Next, install your graphics card's most recent graphics driver.

In addition, please provide the SSU log report and share it here so I can review your system's configuration. 

Let me know if the issue still persists.

Regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @Gauthamphoton,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @Gauthamphoton,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Regards,

Randy T.

Intel Customer Support Technician