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Community Manager
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Intel X4500, G41 screen is squeezed in 1920x1080

Hello,

I just bought ASRock G41M-VS3 R2.0 mainboard with G41 chipset and Intel X4500 on board.

My monitor is samsung P2270, it is connected through D-SUB -> DVI cable.

Now, optimal resolution for this monitor is 1920x1080, but when i select it my screen is not enough wide, on the left and right i have about 2-3 cm black space, the screen is squeezed, fonts are not clear.

I tried to install various drivers, from some old one to the newest but the problem still exists.

Did anyone has the same problem?

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Hi marcin,

Can you post a copy of both of the following:

1. Intel* Graphics and Media Control Panel report (CTRL + ALT + F12 -> Options and Support - Information Center - > 'Save')

2. dxdiag: (Start -> Run -> dxdiag -> Save All Information).

Just copy and paste both walls of text here and we'll take a look.

Thanks,

-Nic

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Community Manager
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Sure, here are the files:

Intel® Sterownik akceleratora grafiki - raport

Report Date: 1/5/2013

Report Time[hr:mm:ss]: 9:11:36

Driver Version: 6.14.10.5160

Operating System: Windows XP Home Edition Dodatek Service Pack 3(5.1.2600)

Default Language: Polish (Poland)

DirectX* Version: 9.0

Physical Memory: 2047 MB

Minimum Graphics Memory: 128 MB

Maximum Graphics Memory: 1024 MB

Graphics Memory in Use: 34 MB

Processor: x86 Family 6 Model 15 Stepping 13

Processor Speed: 1994 MHz

Vendor ID: 8086

Device ID: 2E32

Device Revision: 03

* Accelerator Information *

Accelerator in Use: Intel(R) G41 Express Chipset

Video BIOS: 1676.0

Current Graphics Mode: 1600 by 900

* Other names and brands are the property of their respective owners. *

------------------------------------------------ DX DIAG BELOW ----------------------------------------------------

------------------

System Information

------------------

Time of this report: 1/5/2013, 09:11:49

Machine name: DOMOWY

Operating System: Windows XP Home Edition (5.1, Build 2600) Dodatek Service Pack 3 (2600.xpsp_sp3_gdr.120821-1629)

Language: Polish (Regional Setting: Polish)

System Manufacturer: To Be Filled By O.E.M.

System Model: To Be Filled By O.E.M.

BIOS: Default System BIOS

Processor: Intel(R) Pentium(R) Dual CPU E2180 @ 2.00GHz (2 CPUs)

Memory: 3326MB RAM

Page File: 2145MB used, 3068MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 9.0c (4.09.0000.0904)

DX Setup Parameters: Not found

DxDiag Version: 5.03.2600.5512 32bit Unicode

------------

DxDiag Notes

------------

DirectX Files Tab: No problems found.

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Music Tab: No problems found.

Input Tab: No problems found.

Network Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (n/a)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (n/a)

DirectMusic: 0/5 (n/a)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) G41 Express Chipset

Manufacturer: Intel Corporation

Chip type: Intel(R) 4 Series Express Chipset Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_2E32&SUBSYS_2E321849&REV_03

Display Memory: 1024.0 MB

Current Mode: 1600 x 900 (32 bit) (60Hz)

Monitor: Monitor domy Monitor Max Res:

Driver Name: igxprd32.dll

Driver Version: 6.14.0010.5160 (English)

DDI Version: 9 (or higher)

Driver Attributes: Final Retail

Driver Date/Size: 10/19/2009 12:49:28, 57344 bytes

WHQL Logo'd: Yes

WHQL Date Stamp: n/a

VDD: n/d

Mini VDD: igxpmp32.sys

Mini VDD Date: 10/19/2009 12:49:30, 6458016 bytes

Device Identifier: {D7B78E66-6D72-11CF-D16F-380EA2C2CB35}

Vendor ID: 0x8086

Device ID: 0x2E32

SubSys ID: 0x2E321849

Revision ID: 0x0003

Revision ID: 0x0003

Video Accel:

Deinterlace Caps: n/a

Registry: OK

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Not Available

DDraw Test Result: Not run

D3D7 Test Result: Not run

D3D8 Test Result: Not run

D3D9 Test Result: Not run

-------------

Sound Devices

-------------

Description: Creative Sound Blaster PCI

Default Sound Playback: Yes

Default Voice Playback: Yes

Hardware ID: PCI\VEN_1274&DEV_1371&SUBSYS_13711274&REV_06

Manufacturer ID: 1

Product ID: 100

Type: WDM

Driver Name: es1371mp.sys

Driver Version: 5.01.3612.0000 (English)

Driver Attributes: Final Retail

WHQL Logo'd: Yes

Date and Size: 6/3/2002 10:18:32, 40832 bytes

Other Files:

Driver Provider: Creative Technology Ltd.

HW Accel Level: Full

Cap Flags: 0xF5F

Min/Max Sample Rate: 4000, 48000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX(tm) 2.0 Listen/Src: No, No

I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

Registry: OK

Sound Test Result: Not run

---------------------

Sound Capture Devices

---------------------

Description: Creative Sound Blaster PCI

Default Sound Capture: Yes

Default Voice Capture: Yes

Driver Name: es1371mp.sys

Driver Version: 5.01.3612.0000 (English)

Driver Attributes: Final Retail

Date and Size: 6/3/2002 10:18:32, 40832 bytes

Cap Flags: 0x41

Format Flags: 0xCCC

-----------

DirectMusic

-----------

DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS

DLS Version: 1.00.0016.0002

Acceleration: n/a

Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port

Creative Sound Blaster PCI, Software (Kernel Mode), Output, DLS, Internal

Mapowanie MIDI [Emulowany], Hardware (Not Kernel Mode), Output, No DLS, Internal

Syntezator SW Microsoft GS Wave [Emulowany], Hardware (Not Kernel Mode), Output, No DLS, Internal

Creative Sound Blaster MPU-401 [Emulowany], Hardware (Not Kernel Mode), Output, No DLS, External

Creative Sound Blaster MPU-401 [Emulowany], Hardware (Not Kernel Mode), Input, No DLS, External

Registry: OK

Test Result: Not run

-------------------

DirectInput Devices

-------------------

Device Name: Mysz

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

Device Name: Klawiatura

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

...

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Thanks for providing that info Marcin. Two things real quick; the first report you saved from the Intel® Graphics and Media Control Panel, does not list the EDID or supported resolutions. This may mean that your machine is not recognizing your monitor or it's included features. Can you verify for me that when you look at the report before doing the 'Save' command, that it lists the supported resolutions and EDID # ?

Also, the dxdiag unfortunately does not include some of the info I was looking for. Can you tell me your system manufacturer and model is? If it's a built-system, can you tell me what make/model the motherboard is?

Thanks,

-Nic

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