Intel Xe graphics latest driver 31.0.101.5333 is not compatible with S3422DWG Display

[Swingfly]

Hi,

I have Dell Laptop 5520 with connected to docking WD19S that have HDMI cable to connect to Dell Display S3422WDG.
The display max recommended resolution is 3440x1440 with 144hz, I used 3440x1440 60hz to work from laptop.

My win11 updated to latest Intel Iris driver 31.0.101.5333 and this driver give me only option 3440x1440 with 100hz, at this settings I have "No Signal" on the display I tried to replace with multiple HDMI cables the results are the same.
I downgraded Intel Iris driver to 31.0.101.3790 and the old option 3440x1440 60hz is appeared and it's working as before.

Is it known issue? Is there going to be fix in future version?

[RandyT_Intel]

Hello Swingfly,

If downgrading to the older driver (31.0.101.3790) resolves the issue, continue using it until a stable update is available. Ensure your docking station and monitor have the latest firmware updates, as these can resolve compatibility issues. Try using a DisplayPort connection instead of HDMI, as it handles higher resolutions and refresh rates better. Double-check your monitor settings to ensure the correct input source and no limitations on refresh rates. If the issue persists, contact your system manufacturer for further assistance and to report the problem. They may have additional insights or upcoming driver updates. We are investigating to check for compatibility issues with this matter.

Randy T

Intel Customer Support Technician

[RandyT_Intel]

Hello Swingfly,

I hope you had the opportunity to review the information I posted. At your earliest convenience, please let me know so we can determine the best course of action to resolve this matter efficiently. 

Randy T

Intel Customer Support technician

[RandyT_Intel]

Hello Swingfly,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored. 

Randy T

Intel Customer Support Technician