Intel XeSS gone from Oblivion Remastered

[Tobiasblok001]

Hello,

I bought an Intel Arc B580 yesterday and spent most of yesterday and today playing Oblivion Remastered using XeSS upscaling. An hour ago windows forced me an update and suddenly I can only select 'off' and 'FSR' as upscaling options. My windows build is 22621.5189 and my Intel Graphics Driver build is 32.0.101.6739

I tested it in Hogwarts Legacy and there it does allow me to select XeSS.

Does anybody know a fix to this?

[ArchieD_Intel]

Hi Tobiasblok001,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

• Have you used DDU to completely remove all residual drivers and installed a new one?
• Have you tried adjusting the graphics settings?
• Could you provide a screenshot of your in-game display and graphics settings?
• Which gaming platform did you use to download the game?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Tobiasblok001,

Did you have a chance to review the previous post? Please feel free to reach out if you have any questions. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[Tobiasblok001]

Hi Archie,

Well, yes and no. I tried the DDU, but my pc crashed when it tried to launch the application. But somehow on a reboot there was new windows update available, after that update the XeSS setting came back. So it seems to be fixed!

[ArchieD_Intel]

Hi Tobiasblok001,

Thank you for update. I'm glad to hear that the XeSS setting has returned after the Windows update. It sounds like the update may have resolved the issue you were experiencing.

If you need any further assistance or encounter any more issues, please don't hesitate to reach out. I'm here to help!

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Tobiasblok001,

Since the thread is now solved, we will proceed to close it. Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  

Best regards,

Archie D.

Intel Customer Support Technician