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Intel arc a750 windows freeze just at start maybe caused by arc controls

sagarbhute
Beginner
1,207 Views
Intel arc a750 windows freeze just at start maybe caused by arc controls. I had to use another GPU uninstall arc drivers and reinstall old drivers without arc controls.
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Alberto_R_Intel
Employee
1,163 Views

sagarbhute, Thank you for posting in the Intel® Communities Support.


We are sorry to hear about this issue and we will be more than glad to assist you with this matter. 


In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

Is this a new computer?

Did you build it?

Was it working fine before without Windows* getting frozen at start?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

If you are able to access Windows*, please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Employee
1,111 Views

Hello sagarbhute, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Employee
1,041 Views

Hello sagarbhute, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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