Intel driver (32.0.101.6881) audio problem

[Tom_Chan]

My CPU is i3-N305

After installing the driver, the audio would output to my TV speaker and AV receiver simultaneously, even with the TV speaker disabled in the sound settings.

After rolling back the driver 31.0.101.3677, the sound would only output to the AV receiver,the issue is resolved.

What could be the issue with driver 32.0.101.6881?

[JedG_Intel]

Hello Tom_Chan,

Thank you for posting on Intel Community Forum.

It appears that you're experiencing audio output issues with the latest driver 32.0.101.6881. For me to assist you effectively, please share the information below.

1. What is the full model of your laptop? If possible, kindly share the link to it.

2. Did you try to utilize OEM drivers?

3. Where did you download the driver version 31.0.101.3677? Please also share the link.

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[Tom_Chan]

1. Minisforum UN305C

2. The OEM driver works fine.

3. https://pc-file.s3.us-west-1.amazonaws.com/UN100C_UN200C_UN300C_UN305C/Drivers/UN100_UN305_Driver+(1).rar

The system Support Utility (SSU) report is attached herewith.

[JedG_Intel · Accepted solution]

Hello Tom_Chan

Thank you for sharing this additional information.

Please be informed that the product you are inquiring about is classified as an OEM (Original Equipment Manufacturer) device. As such, it is important to understand that our support for OEM-specific configurations may be limited. This is because OEMs often implement proprietary technologies, custom settings, and hardware modifications that are tailored specifically to their systems—details to which we may not have full visibility or access.

You also mentioned that the driver provided by the OEM functions correctly. We would like to emphasize that, in the case of OEM devices, it is strongly recommended to use the drivers supplied directly by the system manufacturer. These drivers are typically customized and optimized to ensure full compatibility and stability with the OEM’s hardware and software environment.

In light of this, we advise continuing to use the OEM-provided driver rather than replacing it with a generic Intel driver. Doing so will help maintain system reliability and ensure that all features and functionalities operate as intended by the manufacturer.

If you have other questions, please let me know.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Tom_Chan,

I wanted to check if you had the chance to review the information I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[Tom_Chan]

Thank you for the reply. I just use the OEM driver instead of the generic driver.

[JedG_Intel]

Hello Tom_Chan,

Thank you for the feedback.

To further troubleshoot the issue, we can also suggest that you try to perform a clean installation of our latest graphics driver 32.0.101.6913. If the same issue still persists, then we it's really best to utilize the OEM drivers.

If you have other questions, please let me know.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi Tom_Chan,

I'm just checking if you were able to review my previous post. Please let me know so we can proceed accordingly.

Best regards,

Jed G.

Intel Customer Support Technician

[Tom_Chan]

I performed a clean installation of the latest graphics driver 32.0.101.6913 but the same issue still persists

[JedG_Intel]

Hello Tom_Chan,

I sincerely appreciate your effort in following the recommendation I provided. I sent you an email to continue the support. Kindly check your inbox at your earliest convenience.

Best regards

Jed G.

Intel Customer Support Technician