Intel graphic drivers troubles

[Bronthor]

Hello,

Making a thread here because I’ve been having some serious troubles with my Intel graphic drivers recently especially the “30.0.101.2079”, my gaming notebook is a MSI Katana GF 76 and intermittently I’m noticing a short flickering black screen on my notebook only. It’s really short and mostly last between 1 and 2 secs, They happened usually 1 or 2 times a day. I’m displaying on both my notebook and an external screen connected through HDMI. 

I’ve been seriously battling with the MSI support and the only solution that worked for me was to revert to approved MSI drivers and cut off the Windows update, more precisely the 30.0.100.9955 intel graphic driver and the  NVIDIA Graphics Driver 462.21 for my cg. I’ve been staying on these drivers since then and I didn’t notice anything.

For me it’s a definitely a Software problem despite what MSI is telling me, I’ve been thinking about sending the notebook to a repair center to be sure but I would like to have your opinion on the matter. I’ve been noticing some similar cases while browsing your forums.

[IsaacQ_Intel]

Hello Bronthor

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

In order to have a better understanding of your issue, please provide me with the following:

1.      Have you observed the flickering issue only with the Intel driver version "30.0.101.2079," or did it occur with previous versions as well?

2.      Did the problem start immediately after updating to the problematic Intel driver, or was there a delay?

3.      Is the flickering limited to the notebook's screen, or does it also affect the external display connected through HDMI?

4.      Have you tried using the external display without the HDMI connection to see if the issue persists?

5.      Can you specify any patterns or specific activities that seem to trigger the flickering episodes?

6.      Is there a consistent time or circumstance when the flickering tends to occur?

7.      Since blocking Windows updates, have you experienced any drawbacks or limitations in terms of system performance or security updates?

8.      Have you explored any other potential solutions or workarounds apart from reverting to older drivers and blocking updates?

9.      Did MSI support provide any insights into upcoming driver updates or fixes for this issue?

10.  In the forums you've browsed, have you come across any similar cases with resolutions or suggestions that might be applicable to your situation?

11.  What are the experiences of other users with the same MSI model and similar configurations?

Also, please provide us with the SSU and IGCC report:

IGCC Report: Follow these steps to generate an Intel® Graphics Driver report for the Intel® Graphics Control Panel or the Intel® Graphics Command Center. Report for Intel® Graphics Drivers.

SSU: Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[Bronthor]

1 - As far as i know it started occuring with the 30.0.101.2079 drivers, i started having these troubles 2 weeks ago.

2 - Once i started reverting to the previous drivers with DDU, windows reinstalled the  30.0.101.2079 driver automatically. The next day i had a black screen all over again.

3 - It's only on the notebook, i noticed a small mouse cursor appeared on the screen when i had the issue.

4 - no i didn't but i'm thinking about switching with another HDMI cable but i doubt that's the cause.

5 - it happens when i'm on windows doing net surfing or watching video streaming.

6 - it was usually once or twice a day as far as i noticed, once i had three black screens following one after the other.

7 -  no, everything seems to be working just fine but i'm keeping an eye on my notebook screen regularly.

8 - i've been trying the EC Reset, switched off the Display Power Saver in the MSI center, switching everything off in the power options.

9 - No i was with their customer support for 1 week and at some point it started to be redundant so switching back to their drivers was the best solution for me. Been using them since then.

10 - i've seen somebody with a similar problem on a thread from 3 years ago, i didn't spend too much time on the replies but it seemed really close to my issue.

11 - it's a great notebook but it seems really fragile and cheap, i had a MSI dominator before that one and the build was much more sturdy. Usually i try my best to take care of my stuff. The notebook is in pristine condition, pretty much never leave the home as far as i'm concerned

i'm letting a .txt with the informations of the notebook, hope it helps.

[Bronthor]

Forgot the SSU and graphics driver report, i joined both of them.

[IsaacQ_Intel]

Hello Bronthor

Thank you for your reply.

Based on the SSU and IGCC report we noticed that you have the latest driver provided by the OEM 30.0.100.9955. It’s worth mentioning that Intel® provides generic versions of software and drivers. When talking about laptops, the computer manufacturer (OEM) may have altered the features, incorporated customizations, or made other changes.

For this reason, we recommend the installation of the drivers provided by the manufacturer to avoid any potential impact caused by loading non-customized drivers.

However please try the following troubleshooting steps:

·      How to Fix a Flickering Screen with Intel® Graphics.

·      How to Resolve Issue with Black Screen While Using the System with Integrated Graphics.

·      Clean Installation of Intel® Graphics Drivers in Windows*. - Intel latest Driver: 31.0.101.4953 (Latest Intel)

Also please be aware that your BIOS is not up to date, installed BIOS: E17L1IMS.312, MSI_NB – 1072009/ Latest: E17L1IMS.313. In case you want to update you BIOS, please contact your OEM for proper instructions.

If the issue persists let us know, so we can proceed to investigate further.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[Bronthor]

So i flashed my BIOS and it's now updated to the latest version. I also changed the alimentation parameters in the Intel graphic configuration center and set it up to balanced.

Tomorrow i will update to the latest Intel graphic drivers (31.0.101.4953) and if i still notice any black screens i will revert to the OEM. I'll keep you updated.

thx for the help so far

Seb

[IsaacQ_Intel]

Hello Bronthor

Thank you for your reply.

We will be waiting for the results.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[Bronthor]

So after 4 days i didn't notice any more black screens, i have been monitoring the screen quiete frequently and the notebook is running without any problems. I'm gonna resume the windows updates and instal the latest N vidia Drivers and security updates. If you don't hear about me after that post consider the problem solved.

Sincerely

Seb

[IsaacQ_Intel]

Hello @Bronthor,

Thank you for updating us on the black screen issue with your notebook. We appreciate your efforts in monitoring its performance.

If the problem resurfaces, please reach out to us for further assistance. However, if you experience no further issues after updating Windows, installing the latest NVIDIA drivers, and applying security updates, and we don't hear back from you, we'll consider the matter resolved and close the thread.

Feel free to contact us if you have any additional questions or concerns.

Best regards,

Isaac Q.

Intel Customer Support Technician