Hello asmany,
Thank you for joining the Intel communities.
I will appreciate if you could reply with the following information to better assist you.
Intel SSU (System Support Utility): (Note – This is a new Intel tool that will eventually incorporate gathering all the data needed in one click.
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
Download the utility
Run the exe and select 'Scan'
Save and include as an attachment in the Intel Community Forum.
DxDiag Instructions:
Click on the "Start Menu" -> Type "DxDiag" -> Press "Enter" -> Wait for the DirectX Diagnostic Tool to finish loading.
In the DirectX Diagnostic Tool, click "Save All Information" -> Save the file DxDiag.txt
Include DxDiag.txt as an attachment in the Intel Community Forum.
As well I will apreciate if you could attach a picture of the problem you are having.
Regards,
Ivan
