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Intel hd4000 pc freeze (i5 3570k)

idata
Employee
‎11-13-2012 08:23 AM
2,705 Views

I've read other posts talking about this. This is my experience: Yesterday, before shutting my PC down I decided to install some Optional Updates, I remember one of them was called "Intel graphics 'dunnowhat'". Today I cannot open any fullscreen 3D game installed in my computer. I have to say I've been having these computer locks/freeze since I built this new computer but it only occured ocassionally. I have restored my computer to a previous point

Aditional information:

Software version: 2729 (I installed the latest one but it still happens)

W7 Professional 64 bits

8gb ddr3 (2x4)

I need help, what can I do? I haven't found any successful answer in these forums or any other.

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NICHOLAS_F_Intel
Employee
‎11-14-2012 09:12 AM
1,189 Views

Hi Martin,

You can check your windows update history by opening up Windows Update and clicking on the "Update History" button on the left tab. Can you check that and tell me what the update was that was installed?

Additionally, can you provide the following information:

-What brand/model is your mobo?

-What driver version is currently installed?

-What games specifically are you having issues with?

-What's the speed of your RAM?

-What version of your BIOS are you currently running?

Thanks!

-Nic

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idata
Employee
‎11-14-2012 02:25 PM
1,190 Views
In response to NICHOLAS_F_Intel

Hi, thanks for your help.

There were 2 updates intel-related

- Intel Corporation - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2 - Intel(R) HD Graphics 4000

- Other hardware - Intel(R) Management Engine Interface

-Asus p8z77-V

- 9.17.10.2729

-Diablo 3 and Heroes of Newerth

- 1333 mhz

- American Megatrends Inc. 1015 02/05/2012

In response to NICHOLAS_F_Intel
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idata
Employee
‎11-14-2012 03:32 PM
1,189 Views
In response to idata

I think you should read more carefully my posts, I've just installed the software I told you I already tried and locked my computer right after launching my games. If there's no solution at the moment, could you link me to the previous version I had? 9.17.10.2729 with this version it only occurs ocassionally...

 

Right now it's worse than before I started this thread since it locks every time

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NICHOLAS_F_Intel
Employee
‎11-14-2012 04:30 PM
1,190 Views
In response to idata

The driver (9.17.10.2729) is a Windows 8 64 bit driver, which is probably why you're experiencing issues since you stated you are using Win7 64. Here's the driver for Win7 64: http://www.asus.com/Motherboards/Intel_Socket_1155/P8Z77V/# download ASUS - Motherboards- ASUS P8Z77-V

Let me know how it goes.

-Nic

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idata
Employee
‎11-14-2012 05:15 PM
1,190 Views
In response to idata

Oh, yes, I've read it is a W8 driver and I was a bit confused. So, I'm gonna install the VGA updated software and try it out a few days

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NICHOLAS_F_Intel
Employee
‎11-15-2012 08:24 AM
1,190 Views
In response to idata

I would certainly do both the BIOS update as well as the driver update. Let me know how it goes.

-Nic

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idata
Employee
‎11-20-2012 12:29 AM
1,190 Views

Fixed! Bios 1709 was just release for my P8Z77-V Deluxe mobo and it fixed the freeze issue with the new intel driver. Can play Call of Duty Black Ops 2 now! /tags/# /?tags=cod:bo2 cod:bo2

FYI my system: Asus P8Z77-V Deluxe, i7 3770K, 16GB G.Skill @2133, 256GB SSD Samsung S830

Btw, does anyone know why Asus never adds detailed release notes for a bios update? Or do they? Not at the download page for sure.

Regards,

Thijs

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idata
Employee
‎11-20-2012 06:46 AM
1,190 Views
In response to idata

My motherboard is not the Asus p8z77-v Deluxe, just p8z77-v . I've installed the GPU update and my pc locked once after that so I guess it's not fixed yet. Today I will download the 1708 version of the BIOS of my mobo to see how it works. Happy to hear that it has fixed the freezes in Deluxe.

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idata
Employee
‎11-23-2012 01:29 AM
1,190 Views

I am having the exact same issue, any 3D application immediately crash the computer when going fullscreen.

Config: Intel i7-3570K, Asus P8Z77-I Deluxe, Windows 8 Pro 64-bit, with the latest bios and drivers.

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NICHOLAS_F_Intel
Employee
‎11-26-2012 08:24 AM
1,190 Views
In response to idata

Hi cdubout, can you provide your dxdiag information for review?

(Start -> Run -> dxdiag -> Save All Information)

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idata
Employee
‎01-24-2013 02:55 PM
1,190 Views

i have same problem

i cant play any game when i open game pc instantly freeze

------------------

System Information

------------------

Time of this report: 1/24/2013, 23:37:07

Machine name: ERTU-PC

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)

Language: Turkish (Regional Setting: Turkish)

System Manufacturer: To Be Filled By O.E.M.

System Model: To Be Filled By O.E.M.

BIOS: BIOS Date: 12/06/12 16:39:20 Ver: 04.06.05

Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.4GHz

Memory: 8192MB RAM

Available OS Memory: 7888MB RAM

Page File: 3694MB used, 12079MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0162&SUBSYS_01621849&REV_09

Display Memory: 1760 MB

Dedicated Memory: 256 MB

Shared Memory: 1504 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: HP x2301 Micro Thin Monitor

Monitor Model: HP x2301

Monitor Id: HWP2972

Native Mode: 1920 x 1080(p) (60.000Hz)

Output Type: HDMI

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.2875 (English)

Driver Version: 9.17.10.2875

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 10/23/2012 02:40:20, 12615168 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4222-11CF-C270-6821B7C2C435}

Vendor ID: 0x8086

Device ID: 0x0162

SubSys ID: 0x01621849

Revision ID: 0x0009

Driver Strong Name: oem41.inf:Intel.Mfg.NTamd64:iIVBD0:9.17.10.2875:pci\ven_8086&dev_0162

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3...

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