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Intel i5 11300h não mostra 144 ou 165hz

Luís_Pereira
Beginner
2,889 Views

Caros, recentemente comprei um monitor de 165hz mas ao conectar um HDMI ao meu notebook um Ideapd Gaming 3i ( i5 11300h, 16gb, gtx 1650 4gb) direto pro monitor o sistema apenas me mostra a opção de 120hz, pensei que era devido utilizar um HDMI 2.0 porem ao conectar em outro notebook que utiliza radeon o sistema apresentou opções de 165hz, 144hz, 120hz. 

 

meu notebook utiliza uma placa gráfica integrada intel iris xe graphics que eu já tentei configurar, atualizei pra versão mais recente e mesmo assim sem sucesso. 

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14 Replies
JilaniS_Intel
Employee
2,861 Views

Hi,



Thank you for posting in Intel Communities.



We only provide support in English. I have translated your question. "Dear all, I recently bought a 165hz monitor but when connecting an HDMI to my notebook an Ideapd Gaming 3i (i5 11300h, 16gb, gtx 1650 4gb) directly to the monitor the system just shows me the 120hz option, I thought I should use an HDMI 2.0 however when connecting to another notebook that uses Radeon the system presented options of 165hz, 144hz, 120hz.


My notebook uses an integrated graphics card intel iris xe graphics which I have already tried to configure, updated to the latest version and still without success."



Does this reflect your question correctly?



Regards,

Jilani


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Luís_Pereira
Beginner
2,852 Views

Thanks @JilaniS_Intel, the translate is correctly. 

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Alberto_R_Intel
Employee
2,784 Views

Luís_Pereira, Thank you for posting in the Intel® Communities Support.


We will be more than glad to assist you with this matter. 


In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

Is this a new computer?

What is the model of the monitor?

Were you able to ever get 165hz or 144hz on this specific machine using this same monitor before?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



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Luís_Pereira
Beginner
2,751 Views

Is this a new computer?

No, I've been using it for about 8 months.

 

What is the model of the monitor?

Acer ED273

Were you able to ever get 165hz or 144hz on this specific machine using this same monitor before?

No.

If yes, when did the issue start? 

N/a.

Did you make any recent hardware/software changes that might cause this problem?

No.

Does the problem happen at home or in the work environment?

at home.

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Alberto_R_Intel
Employee
2,742 Views

Luís_Pereira, Thank you very much for providing that information and the SSU report.


Based on the information shown in the SSU document, we can confirm that the graphics driver version currently installed on your computer is 31.0.101.4502. Which is provided by Lenovo and should be the proper driver for your device since it was customized by them to work with your specific platform:

https://pcsupport.lenovo.com/uy/es/products/laptops-and-netbooks/gaming-series/ideapad-gaming-3-15ihu6/downloads/driver-list/component?name=Pantalla%20y%20v%C3%ADdeo%20Gr%C3%A1ficos&id=635380F4-448F-4129-AA77-265289D96F6F


Since the issue happens with that driver version installed, please try a clean installation of Intel® graphics driver version 31.0.101.5084 following the instructions in the links below:

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

Driver:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html?wapkw=11300h


Additionally, we also suggest to get in contact directly with Lenovo Support to make sure the latest BIOS version is currently installed in your machine or, if necessary, to gather the instructions on how to update it:

https://support.lenovo.com/us/en


Once you get the chance, please let us know the results.


Regards,

Albert R.


Intel Customer Support Technician



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MUC
Valued Contributor III
2,714 Views

The source is a Lenovo IdeaPad Gaming 3 (15IHU6). Intel Core i5-11300H:

 

MUC_0-1704158140309.png

 

The display is an Acer ED273 P widescreen monitor (UMHE3EEP14), 1920 × 1080 @ 165 Hz. Is this correct?

This monitor with 2 HDMI ports appears to have two different HDMI versions. One port is HDMI 1.4 and the other is 2.0.

Then please check what happens when you connect the laptop to the other HDMI port on the monitor.

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Luís_Pereira
Beginner
2,668 Views

Hi @MUC

 

I connected HDMI to both ports but got the same result only 120Hz. 

 

Lus_Pereira_0-1704288766646.png

 

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MUC
Valued Contributor III
2,649 Views

Windows or the graphics driver still seem to only be able to establish a connection corresponding to the bandwidth of only 9 Gbps (HDMI 1.4). For Coordinated Video Timing - Reduced Blanking (CVT-RB) the maximum TMDS is 297 MHz then.

 

1080p @ 120 Hz RGB 8-bit = 7.56 Gbps
1080p @ 144 Hz RGB 8-bit = 9.18 Gbps
1080p @ 165 Hz RGB 8-bit = 10.62 Gbps

 

HDMI 2.0 should actually offer 18 Gbps (594 MHz TMDS).

 

Could you please connect the Lenovo IdeaPad to the monitor's HDMI port the AMD laptop is working with using the same HDMI cable and then create a Report for Intel Graphics Drivers and attach it here?

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Luís_Pereira
Beginner
2,601 Views

Hi @MUC 

 

how can i get a Report for Intel Graphics Drivers from a AMD laptop? 

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MUC
Valued Contributor III
2,589 Views

Please excuse me, I was unclear. What I meant was this: You know that the AMD laptop will work as you expect with a specific cable on a specific monitor port.


Please connect this exact cable to the corresponding HDMI port on the monitor and the other side to the IdeaPad and create the report on the IdeaPad. Then we'll see what data the IdeaPad's graphics driver receives from the monitor.

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Luís_Pereira
Beginner
2,555 Views

Hi @MUC,

 

I used the same HDMI port and cable that I used on the AMD to make the report.

 

 

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MUC
Valued Contributor III
2,532 Views

As you've probably already seen, the report lists the desired modes:

  • 1920 x 1080 (144p Hz)
  • 1920 x 1080 (165p Hz)

Even though only HDMI can be connected to the IdeaPad, the report says "Connector Type: DisplayPort". This is strange, but it could also be insignificant. The Extended Display Identification Data (EDID) that the monitor sends show:

 

MUC_0-1704489963201.png

 

This is all good.

 

The report shows the driver version as "31.0.15.4633" for the Nvidia GeForce GTX 1650. Since I don't know how the Nvidia chip interacts with the Intel chip, the only recommendation left is to install the Nvidia driver offered by Lenovo on the official website:

MUC_1-1704490537633.png


If that doesn't help, you should contact Lenovo with reference to this thread.

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Luís_Pereira
Beginner
2,448 Views

hi @MUC ,

 

I updated the drivers and contacted Lenovo, they informed me that this was a limitation of the iris xe graphics, I believe it is some limitation of the card because I connected it to a Dell notebook with windows using the same cable and the same hdmi port and it showed me 165hz using the Intel iris x graphics.

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MUC
Valued Contributor III
2,436 Views

I'm sorry we can't solve your issue.

However, I can also say that the Intel basic technology definitely features an HDMI 2.0 interface.

MUC_2-1704830936046.png

I tested an Intel NUC11TNKv7 with 11th Generation Intel Core Processor, which has the same PS8409A Retimer chip as installed in your laptop.

 

MUC_1-1704830569753.png

MUC_0-1704830499332.png

 

This retimer chip has the limitation that it cannot process a color depth higher than 8 bit, but the HDMI 2.0 bandwidth of 18 Gbps was definitely there (port #2).

 

MUC_3-1704831499315.png

 

4K @ 60 Hz RGB 8-bit = 18 Gbps (594 MHz TMDS).

 

Please send this information to Lenovo and request assistance from 2nd Level Support (or even 3rd Level Support).

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