Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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Intel software seems to think I am 32 bit but I am 64 - problems....

SHome1
Beginner
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Re i7-4770 3.4 GHz

New machine, lots of bloatware etc. Updating drivers.

Went to download center and downloaded recommended graphics driver from here https://downloadcenter.intel.com/download/24870/Intel-Iris-and-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit Intel® Download Center

BSOD reboot close EVERYTHING down and install goes fine.

On Desktop I see a new shortcut "Intel® HD Graphics Control Panel". I click on it: "The version of this file is not compatible with the version of Windows you are running". the file is GfxUIEx.exe in system32 folder. So far so weird.

I then get a bit nervous about the diver (if anything performance seems a little slower) and download the Intel Driver Update Utility from http://www.intel.com/p/en_US/support/detect Intel® Driver Update Utility. I try to use it and - tada - "igdusc32.dll is either not designed to run on Windows or it contains an error". I bet I need a 64 bit version of this product.

Is there any Intel support in here. What the heck is going on and do I need a new processor? The motherboard has already been replaced and the problems seemed cured....

Grateful for some tech support.

Steve

PS I use the Graphics CP to tweak the image for my HDMI projector which otherwise does MASSIVE overscan. Please can I get this back 😞

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Allan_J_Intel1
Employee
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I recommend installing the driver via manual procedure, please see instructions on how to install it manually here: http://www.intel.com/support/graphics/sb/CS-033916.htm Desktop graphics drivers — How to Manually Install a Driver in Microsoft Windows 8* or Windows 8.1*

Make sure to download File name: https://downloadcenter.intel.com/downloads/eula/24870/Intel-Iris-and-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit?httpDown=http://downloadmirror.intel.com/24870/a08/win64_153619.zip win64_153619.zip

Allan.

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