Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
23104 Discussions

Iris Pro 580 [NUC6i7KYK] Skull Canyon Can't be Benchmarked (Win10pro)

HRami1
Beginner
3,718 Views

Tried running 3DMarks basics, but it says there are no benchmarks that my system can run. It claims I need a DX12 capable card. I ran DXdiag and saw that my card was listed as basic Microsoft display device, so I looked at device manager. The card was listed as an Iris Pro 580. The DM icon had the yellow triangle, so I looked at drivers, and I saw error code 43.

I uninstalled the card and deleted drivers.

I then [re]installed

(once) using the most recent stable [.4542]

(and again) using latest beta [.4552] drivers from Intel.

Still no dice. At this point I am starting to wonder...

How do I figure out whether I have a faulty unit or whether there is something else I need/should be doing besides uninstalling and reinstalling all manner of drivers? Could it be a windows 10 issue?

The following https://drive.google.com/file/d/0B4fJzQxEQeJvcGc1Q2RGYTFBbTA/view?usp=sharing link leads to a word file compilation of images (that can be viewed directly in browser), depicting everything I have faced. It also describes my system and software settings.

While on the topic... Is the Integrated Graphics Control Panel available on Windows 10 pro? I can't find it. And no amount of [re]installing of the drivers seems to make it available to me.

Any thoughts, comments, or suggestions are greatly appreciated.

0 Kudos
3 Replies
Stefan3D
Honored Contributor II
2,047 Views

Did you install https://downloadcenter.intel.com/download/26330/Intel-Chipset-Device-Software-for-Intel-NUC Intel® Chipset Device Software for Intel® NUC

"Abstract: Assigns the null driver to devices for yellow-bang removal and brands Intel(R) devices"

HRami1
Beginner
2,047 Views

I'm pretty sure I must've, because I ran the driver update utility, and all the recommended updates had already been installed on the system; but I gave it a try anyhow, after your suggestion. Nothing really changed.

At this point I'm guessing this is an error 43 that cannot be 'fixed'. It probably requires a clean install or... I was actually thinking of going with Windows 7. I was hoping someone would chime in before I proceed with that.

0 Kudos
HRami1
Beginner
2,047 Views

----------------------------------------

Update

----------------------------------------

I contacted the shop where I got my system from. He told me STFU, get into the BIOS [F2], resetting to default [F9], and saving and exiting [F10]. And he said, don't ever touch the BIOS again. That worked.

I thought, he was being silly, I didn't try to OC or anything. I just adjusted the dedicated memory to the max 512 and the iGP aperture to the max 4GB... I remember looking through the rest of the BIOS settings, but I don't recall touching anything else.

I can now run the 3DMarks free benchmark and get a whopping 787.

(Graphics 692 T1:4.51fps T2:3.98fps)

(CPU 3560 CPU test 11.96fps)

Do these numbers look right?

0 Kudos
Reply