Iris XE Graphics Not Working for My NVIDIA G-SYNC CURVE SCREEN

[DeveloperLewa]

I use DELL INSPIRON 15 3520 and an External Monitor (NVIDIA G-SYNC) . I connected my laptop to the external monitor for a wider experience but unfortunately the highest resolution I got for the monitor was 1920x1080 which is so small. 

I will like to know how this can be fixed. I want the full display and resolution.

[Jocelyn_Intel]

Hello, @DeveloperLewa  

Thank you for posting on the Intel® communities.  

I understand you are having issues with the resolution of the display.  

I will do my best to help you, however, it is worth mentioning that, even though we can perform some troubleshooting steps to isolate the issue, this problem might be due to a System Manufacturer's limitation, as in the Specifications manual (page 22), the highest resolution seems to be 1920x1080. 

1. How is the laptop connected to the monitor? Are you using adapters or is it a straight connection (HDMI to HDMI)? 
2. Did you try another monitor? Does this issue happen in a different monitor? 
3. What is the specific model of the display? Model number and brand. 
4. Please attach the following reports to have more information about your graphics and system in general: 

Intel® Graphics Command Center (IGCC) 

Steps to get the report: 

Go to Intel Graphics Command Center. 

Click on the "?" Icon or "Support" tab on the left bar. 

Go to the "System Diagnostic" Tab. 

Click on the "Generate Report" option. 

Intel® System Support Utility (Intel SSU) 

Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on "Next>" and select "Save" and then, attach the .txt file. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Jocelyn_Intel]

Hello, @DeveloperLewa    

I hope you are great. 

I am checking this thread and I would like to know if you were able to check my previous post.   

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[MUC]

If your device is equipped with USB-C, please use this cable to connect to the monitor. If not, then unfortunately there's nothing you can do, as Dell only provides an HDMI port in version 1.4

[Jocelyn_Intel]

Hello, @DeveloperLewa  

I hope you are doing great. 

As we have not heard back from you, we will proceed to close this thread now. 

If you need any further assistance, please feel free to contact us back and submit a new question as this thread will no longer be monitored.  

Best regards,  

Jocelyn M.   

Intel Customer Support Technician.