Laptop GPU1 disappeared , graphics card is A730M

[Foxle]

It did this sometime after updating the drivers, I don't remember exactly when, about four months ago I tried reinstalling the drivers, completely removing the driver residue, and then installing the drivers again, but none of that worked! I installed the latest driver but it didn't work, my video memory is now showing 0

[Foxle]

What should I do or go to the aftermarket

[JedG_Intel]

Hi Foxle,

Thank you for posting on Intel Community Forum.

For me to properly address your concern, I would appreciate if you could share the information below.

1. Have you checked the device manager to see if the GPU is recognized? Please attach a screenshot

2. What was the last known working driver?

3. Did you use e Display Driver Uninstaller (DDU) before installing the new driver?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

[Foxle]

Here's the SSU info for my computer and the response to the question

[JedG_Intel]

Hi Foxle,

Thank you for sharing this information. Based on the SSU logs, the discrete graphics are not detected. For further troubleshooting, please download the driver pack of your NUC device here.

Please take note that The drivers for the Intel® NUC X15 Laptop Kit must be installed in a certain order, as shown in the driver installation guide, so the drivers will not be available through the Intel® Driver & Support Assistant.

Should you encounter the same issue, please let me know so I could investigate this matter further.

Best regards,

Jed G.

Intel Customer Support Technician

[Foxle]

Hi, I followed the steps and reinstalled it, the problem is not solved, my gpu 1 is still in the disappearing state,here is the new ssu information

[JedG_Intel]

Hello Foxle,

Since the issue still occurs after installing the driver pack for Intel® NUC X15 laptop kit, could you please confirm or verify if the Intel Arc A370M graphics card is enabled on BIOS?

I hope to hear from you soon!

Best regards,

Jed G.

Intel Customer Support Technician

[Foxle]

My BIOS interface info, I don't think I found the graphics card

[JedG_Intel]

Hi Foxle,

I appreciate your effort. I'll be conducting an investigation about this matter and I'll get back to you as soon as possible.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi Foxle,

I'm following up with regards to the investigation that was conducted. To further troubleshoot the issue, please try the following steps:

1. Update the graphics driver to version 32.0.101.6449_101.6256 WHQL Certified (Latest).
2. Update the BIOS to version 0066, as this is the most recent version.
3. Load the BIOS to its default settings by following these steps:

Press F2 during boot to enter the BIOS setup.

Press F9 to set defaults.

Press F10 to save and exit.

Should you encounter the same issue, let me know.

Best regards,

Jed G.

Intel Customer Support Technician

[Foxle]

It still not working,problem still not solving

[JedG_Intel]

Hello Foxle,

I appreciate you for trying the recommendations. Since the same issue persists, I'll do further investigation and I'll give you an update as soon as I have one.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Foxle,

I sent an email with regards to your concern. Please check your inbox as soon as you have the time so we can continue accordingly.

Best regards,

Jed G.

Intel Customer Support Technician

[Foxle]

我想申请保修，我在匈牙利，布达佩斯有官方维修中心吗？