Laptop screen disabled when closing lid

[JasonSmith]

I recently bought a new Lenovo 15IAX9 laptop with Windows 11.  I'm trying to fix an issue I'm experiencing when closing the laptop lid when connected to an external display. 

When I connect my laptop to my TV via HDMI, everything works fine and video playback is smooth on both my laptop screen and on my TV (using extend or duplicate display)

However, as soon as I close my laptop lid, everything jumps from my laptop over to the TV as though I disconnected it, and then the TV screen flashes a few times and the video playback become very jittery / laggy.  This did not happen on my old laptop.

If I disable Intel UHD Graphics driver in device manager, my laptop screen defaults to using the Windows Basic driver.  This actually fixes the issue so that closing the lid no longer causes everything to jump screens, but using the Windows Basic driver causes everything to look terrible and video playback is horribly jittery.

It seems like there should be an option in the Intel Graphics Command Center to keep the laptop screen on when the lid is closed, but I can't find one.

I have the "do nothing when lid closed" options checked.  Doesn't work.

I have tried changing the ACPI Lid driver to Volume Manager.  Doesn't work.

I have tried editing the registry to disable the HALL effect sensor.  Doesn't work.

The only thing I have not tried is removing the magnet from the screen so the HALL effect sensor doesn't work.

Any suggestion on how to fix this issue?

[Mike_Intel]

Hello JasonSmith

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. What is the model of your Graphics controller?
2. What is the model of your processor?
3. When did you purchase the unit?
4. Was it working fine before?
5. Did you change any settings before the issue started?
6. What are the troubleshooting steps that you tried so far?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[JasonSmith]

1) 15IAX9 comes installed with an integrated Nvidia GTX2050 GPU and discrete Intel UHD Graphics for 12th Gen Intel Processors.

2) 15IAX9 comes installed with a12th Gen Intel Core i5-12450HX 2.40 GHz processor

3) About a month ago.

4) The laptop has always had this problem since I purchased it. 

5) Yes, I have changed lots of settings.

6) I have set the lid closed action to "Do nothing."  I have updated to the latest Intel and Nvidia drivers.  I have updated windows 11.   

[Mike_Intel]

Hello JasonSmith

Thank you for the update.

By the way, have you tried reporting this issue to Lenovo?

If you are having this issue since day one and the issue seems to be related to the functionality of the laptop, Lenovo should be guiding you on this feature.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello JasonSmith

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello JasonSmith

I hope you are having a good day.

I am sending another follow up hoping you are now talking to the manufacturer of the system. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician