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Laptop screen not recognised

Jez_Street
Beginner
‎06-16-2025 04:43 AM
305 Views

Hi, once again, the Intel software has done an update, and my laptop now doesn't recognise its screen. I have to plug in an external one to use it, which is very awkward, as the whole point of using a laptop is mobility. This isn't the first time this has happened. I usually have to wait a couple of weeks for a further update, and then it resolves itself. Any help is greatly appreciated.

 

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VonM_Intel
Moderator
‎06-16-2025 10:56 PM
257 Views

Hi Jez_Street,

Thank you for posting in our Community. This type of issue may result from a mismatch between the updated graphics driver and your system's specific hardware or firmware configuration. To investigate further and provide a targeted resolution, I’d like to gather a few additional details:

  • What is the exact model and manufacturer of your laptop?
  • Do you recall which Intel driver version was installed before and after the issue occurred?
  • Is the built-in display detected under “Display Settings” or “Device Manager” when only the external monitor is connected?
  • Have you tried rolling back the graphics driver to the previous working version?
  • Has the OEM (laptop manufacturer) released any recent BIOS or firmware updates, and have those been applied?
  • Have there been any recent Windows updates installed alongside the Intel driver update?

If possible, please also generate a System Support Utility (SSU) report and attach it to your reply. This will help us analyze your system’s configuration and driver stack more accurately.


Have a nice day!


Best regards,

Von M.

Intel Customer Support Technician


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VonM_Intel
Moderator
‎06-19-2025 07:54 PM
212 Views

Jez_Street,

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.


Have a nice day!


Best regards,

Von M.

Intel Customer Support Technician


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VonM_Intel
Moderator
‎06-25-2025 01:02 AM
158 Views

Hello Jez_Street,

I have not heard back from you, so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.


Best regards,

Von M.

Intel Customer Support Technician


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