Laptop with Arc A370M crashing on apps like adobe premiere, after effects, davinci resolve, gta v

[Abhishek14]

HP laptop , intel core i7-12700H, Intel® Arc™ A370M Graphics (4 GB GDDR6 dedicated), Intel Iris Xe Graphics, 16 gb DDR5-4800 mhz ram

I'm using Intel Arc A370M to run these programs and they freeze my pc and gives a BSOD with "Driver Power State Faliure" error message everytime i run any of these programs with Intel arc A370M graphics 

[RandyT_Intel]

Hello Abhishek14, 

To better assist you, I need to gather some additional information. Could you please answer the following questions? 

1. Has this issue occurred before? 
2. Can you please run the System Support Utility (SSU) and share the logs with me? 
3. May I know the origin of the game (e.g., Steam, Epic Games, etc.)? 
4. Have you updated the game version or any related applications recently? 
5. What troubleshooting steps have you tried so far to fix the issue? 
6. Have you tried rolling back to the previous graphics driver version? 
7. Could you provide screenshots or recordings of the issue so I can clearly see what’s happening? 

Providing this information will help me diagnose the system more accurately and check for available solutions. Thank you for your cooperation, and I look forward to your response. 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hello Abhishek14, 

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action. 

Please let me know if you have any thoughts or if there's anything else you need from us. 

Looking forward to your response! 

Best regards, 

Randy T.

Intel Customer Support Technician

[Jashraf]

@Abhishek14 

It sounds like you're experiencing crashes with demanding applications and games due to a "Driver Power State Failure." This issue is often related to driver conflicts or power settings.

A few suggestions to try:

 Ensure your Intel Arc A370M and Intel Iris Xe Graphics drivers are fully up-to-date. You can use Intel’s Driver & Support Assistant to automatically find the latest versions.

Try adjusting your Windows power settings to "High Performance" to prevent the system from putting devices into low-power states.

 Make sure your system is running the latest Windows updates, as they often include fixes for stability issues.

If the crashes started after a recent update, try rolling back to an earlier version of the graphics driver to see if it resolves the issue.

Have you also tried running these apps using the Intel Iris Xe graphics instead of the Arc GPU? If you haven't already, that could help identify whether the issue is specific to the Arc A370M. Let me know how it goes!

[RandyT_Intel]

Hello Abhishek14, 

Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored. 

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you. 

Thank you for your understanding. 

Best regards, 

Randy T. 

Intel Customer Support Technician