Latest .5XXX drivers not supported in x plane 11

[DIVYANSHMITT6]

Hey whenever I run xp11 on latest 5XXX XP11 just closes without any warning and no traces in log

[Caguicla_Intel]

Hi DIVYANSHMITT6,

Thank you for posting in Intel Communities.

To check your concern, please provide a System Support Utility (SSU) log from your system. This will allow us to check your system details and configuration.

Could you please share the name of the application's distributor and the current version you are using?

Best regards,

Caguicla C.

Intel® Customer Support Technician

[DIVYANSHMITT6]

hi @Caguicla_Intel 

i am using x plane 11 by laminar research bought from steam my SSU log is attached below and also i used to get stable 30fps but now i get 15fps i didnt install any addons or so and sorry for late reply looking forward for a positive outcome the log is of driver .4xxx as latest drivers dont work with intel 

[Caguicla_Intel]

Hello DIVYANSHMITT6,

Appreciate your reply.

To clarify, are you saying that XP11 operates correctly with an older driver but encounters issues with the .5XXX version? Confirming this will assist us in determining whether the problem lies with the driver.

Best regards,

Caguicla C.

Intel® Customer Support Technician

[DIVYANSHMITT6]

Yeah @Caguicla C you are right

[DIVYANSHMITT6]

@Caguicla_Intel you are right

[Caguicla_Intel]

Hello DIVYANSHMITT6,

Thank you for the confirmation.

We will proceed with our investigation of the matter. Rest assured, we will provide you with an update as soon as there is any findings.

Best regards,

Caguicla C.

Intel® Customer Support Technician

[Caguicla_Intel]

Hello DIVYANSHMITT6,

Thank you for your patience.

In order to assist you effectively, we would need some additional information.

Could you please provide us with the event log file from your system? This file will help us identify any errors that may have been captured at the time of the crash. Additionally, if possible, a video of the crash as it occurs would be extremely helpful in our diagnostic process.

Here are the steps to extract the event logs:

For the Application Event Viewer Log:

1. Right-click on the Start Button.

2. Select Event Viewer.

3. Expand the Windows Logs section by clicking on the chevron.

4. Right-click on Application and choose Save All Events As.

5. Save the file and send us a copy, making sure to indicate the timestamp of the crash.

For the System Event Viewer Log:

1. Right-click on the Start Button.

2. Select Event Viewer.

3. Expand the Windows Logs section by clicking on the chevron.

4. Right-click on System and choose Save All Events As.

5. Save the file and send us a copy, ensuring to note the timestamp of the crash.

Your cooperation is greatly appreciated, and we look forward to receiving the requested information. Please let us know if you encounter any issues while extracting these logs or if you have any further questions.

Best regards,

Caguicla C.

Intel® Customer Support Technician

[Caguicla_Intel]

Hello DIVYANSHMITT6,

Good day!

I am sending this follow-up regarding the information we request. If you need more time on this, please let me know.

Hoping to hear from you soon.

Best regards,

Caguicla C.

Intel® Customer Support Technician

[DIVYANSHMITT6]

sorry for late reply @Caguicla_Intel 

here are my logs

regards,

[Caguicla_Intel]

Hello DIVYANSHMITT6,

No problem at all.

We will continue to check this request internally and get back to you once we have any updates.

Best regards,

Caguicla C.

Intel® Customer Support Technician

[DIVYANSHMITT6]

Thx,
Looking for a positive and fast reply 😊

[DIVYANSHMITT6]

@Caguicla_Intel
Any updates ?

[NormanS_Intel]

Hello DIVYANSHMITT6,

Please be assured that we are diligently working to identify the root cause of the issue. We will provide an update in this thread as soon as we have more information. We appreciate your patience while we continue our investigation.

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello DIVYANSHMITT6,

Thank you for your patience, and I apologize for the extended wait as we conducted a thorough investigation into the issue you reported. Based on our findings and replication efforts, it appears that updating to the latest graphics driver version 32.0.101.6881 WHQL Certified (Latest) resolves the problem after performing a graphics clean installation. Therefore, I kindly recommend updating your graphics driver to this version. Before proceeding with the update, please ensure a clean installation using DDU.

I look forward to hearing from you.

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello DIVYANSHMITT6,

I wanted to follow up to see if you had a chance to look over the information I posted. Your feedback at your earliest convenience would be greatly appreciated so we can move forward with resolving this matter.

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello DIVYANSHMITT6,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Norman S.

Intel Customer Support Engineer