Since Microsoft update installed the latest graphics drivers Intel Corp Display 11/19/2018 12.00.00 AM 188.8.131.5246, I get a black screen after the motherboard display and before the login prompt.
If I enter safe mode or use a utility (DDU) to completely uninstall the Intel drivers and force windows to use the default VGA driver, I can use the PC normally, but Windows update finds and eventually replaces the driver with the bad one(s) and I'm back to black screen.
Fortunately, I have VNC server installed so I can access the PC remotely and carry out tasks.
Please can you help me sort this out so i get a stable permanent driver?
Windows 10 Home 1809 feature update 11/2/19, quality update 21/2/19 (which seems to be around when the problems started.)
HP Pavilion desktop 550-253na with Samsung S22D300 display.
I have also tried installing the Intel display and audio driver from the Intel site dated 25/2/2019 184.108.40.20677. Same problem.
Alberto, thanks for the reply, there are a couple of points I think I need to point out.
Firstly, it is a desktop, not a laptop, I don't know if that is significant.
Secondly, it is currently running with the default MS VGA driver, so SSU only detects that, there doesn't seem to be anything in the SSU output that identifies the Intel hardware for the display, but I have attached it anyway in case it helps.
I have already tried installing what appears to be the latest display driver from the HP web site, but it won't install, as it is for Windows release 1803, and there isn't one for 1809. The installer reports that the OS is the wrong version. There are a couple of drivers older than the 1803 one, I haven't tried them.
The one on the HP site that I have tried is for Intel HD display 530 Intel Corp display 11/19/2018 220.127.116.1146, the one that MS update installs. It does not work, and produces the black screen problem.
I have attached the SSU output with default VGA driver, do you want me to try to run it again when the black screen problem is present?
I tried the first driver you suggested, and it produces the black screen problem. I ran the Intel Driver and support assistant (DSA) instead of SSU to give you a more complete picture of the PC in the black screen state. (Attached report)s.
DSA recommended three driver updates, for Proset wireless, Bluetooth wire;less and Rapid storage technology so I installed them. Before and after reports attached. All with black screen problem.
Also a screen shot of device manager showing the current display device, as Intel HD Graphics 530.
As this is a new DCH driver, the Intel driver pages have big warnings about trying to go back to an older one. Can you advise please, before I try to install the Intel basic driver you suggest?
It was 18.104.22.16852 I was talking about, I have already tried 22.214.171.12477, it is one of the ones that is causing the black screen proble,
I have successfully used "Apps and Features" to uninstall 10.18.15.4271, and will try 126.96.36.19952 tomorrow.
O.k., I tried driver 188.8.131.5252 and it produces exactly the same problem, after the Audio driver part has successfully completed, black screen part way through the installation of the display driver, there is a system sound like a device being removed, the screen goes black and never comes back.
I have to access the machine remotely, let the installation complete via restart, then remove it using control panel programs uninstall Intel display driver.
This is consistent for all the drivers you have suggested, the driver Microsoft wants to install via their automatic update process, and the driver I have tried from the HP support site.
Is there a log file somewhere that might indicate what is happening or what failed?
From my conversation on the Microsoft support site, this isn't confined to me, other users are experiencing the same issue,.Not just with Intel, but apparently with AMD displays as well. It is probably something Microsoft update has done, but you may be able to untangle it.
It is the Microsoft community support forum, poster wh2019 joined in my thread to say he had the same problem on AMD and Intel and has not yet resolved it.
This is the link to the thread, but that might require login as I made it when I was logged in..
If the link doesn't find it, go to the MS Community support forum and search for <<Win 10 display driver update causes permanent black screen before and after login>>
I am OldAxman on that forum too.
Really rather disappointed by this response.
What you have suggested is nothing we/I have not already tried in various forms over the past couple of weeks.
I did as you suggested, and of course, I am back to black screen.
Why expect a different outcome when the inputs are the same?
Have now reverted to MS driver to get a usable system again.