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PPilt
Beginner
1,014 Views

Latest gen 5 driver break Dolby Atmos support

After upgrading to driver version 15.40.41.5058 my PC lost support for Dolby Atmos. Tried to reinstall Atmos driver but didn't help. Had to revert back to 15.40.38.4963 to get Dolby Atmos working again.

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2 Replies
idata
Community Manager
111 Views

Hello p88399,

 

 

Thank you for posting on the Intel ® communities.

 

 

When you updated the driver, did you download it from Intel's site or was it provided by the manufacturer of your system? If from Intel, please try to install the latest one validated by your system manufacturer, this is important because We supply generic versions of graphics drivers for general purposes. Computer manufacturers can change the features, incorporate customization, or make other changes to the graphics driver software or software packaging.

 

 

Also, to better assist you with your request, I will need to check some information about your computer. Please follow these steps:

 

 

1. In the keyboard, press WinLogo key + R.

 

2. In the Run box please type dxdiag and hit Enter.

 

3. Click on Save All Information (save it in your desktop).

 

4. Attach the report to this thread.

 

 

 

Regards,

 

David V

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
idata
Community Manager
111 Views

Hello p88399,

 

We just wanted to double check if you still need further assistance.

 

Please do not hesitate on contacting us back.

 

Regards,

 

Diego S.

 

Intel (R) Customer Support Technician

 

Under Contract to Intel (R) Corporation

 

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