Mobile Intel(R) 4 Series Express - Acceleration Not Available

[idata]

I have a Dell Latitude E6400 running Win XP SP3, 4GB ram, with the Mobile Intel(R) 4 Series Express chipset. I am trying to run a flight simulator which requires some graphic acceleration. I've done the following:

1) Updated Mobile Intel(R) 4 Series Express drivers to 6.14.10.5420 using the Intel driver update feature.

2) I've run dxdiag and it shows the following - below:

3) I've installed the DirectX Control Panel and on the Direct3D tab I have Allow Hardware Acceleration checked.

Support folks for the flight simulator firm says the problem is that Display Memory shows N/A, and DDraw Status, D3D Status and APG Status show Not Available.

So how do I fix this so that acceleration is available?

Thank for any help you can provide.

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System Information

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Time of this report: 12/5/2012, 17:27:32

Machine name: DOUGLAPTOP

Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.120504-1619)

Language: English (Regional Setting: English)

System Manufacturer: n/a

System Model: n/a

BIOS: n/a

Processor: Intel(R) Core(TM)2 Duo CPU P9600 @ 2.66GHz (2 CPUs)

Memory: 3536MB RAM

Page File: 940MB used, 4477MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 9.0c (4.09.0000.0904)

DX Setup Parameters: Not found

DxDiag Version: 5.03.2600.5512 32bit Unicode

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DxDiag Notes

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DirectX Files Tab: No problems found.

Display Tab 1: No problems found. Direct3D functionality not available. You should verify that the driver is a final version from the hardware manufacturer.

Sound Tab 1: No problems found.

Music Tab: No problems found.

Input Tab: No problems found.

Network Tab: No problems found.

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DirectX Debug Levels

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Direct3D: 0/4 (n/a)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (n/a)

DirectMusic: 0/5 (n/a)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

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Display Devices

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Card name: Mobile Intel(R) 4 Series Express Chipset Family

Manufacturer: Intel Corporation

Chip type: Mobile Intel(R) 4 Series Express Chipset Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_02331028&REV_07

Display Memory: n/a

Current Mode: 1440 x 900 (32 bit) (60Hz)

Monitor: Plug and Play Monitor

Monitor Max Res: 1600,1200

Driver Name: igxprd32.dll

Driver Version: 6.14.0010.5420 (English)

DDI Version: unknown

Driver Attributes: Final Retail

Driver Date/Size: 8/28/2012 18:34:36, 58368 bytes

WHQL Logo'd: Yes

WHQL Date Stamp: n/a

VDD: n/a

Mini VDD: igxpmp32.sys

Mini VDD Date: 8/28/2012 18:34:36, 2019200 bytes

Device Identifier: {D7B78E66-6902-11CF-B466-3922A6C2CB35}

Vendor ID: 0x8086

Device ID: 0x2A42

SubSys ID: 0x02331028

Revision ID: 0x0007

Revision ID: 0x0007

Video Accel:

Deinterlace Caps: n/a

Registry: OK

DDraw Status: Not Available

D3D Status: Not Available

AGP Status: Not Available

DDraw Test Result: Not run

D3D7 Test Result: Not run

D3D8 Test Result: Not run

D3D9 Test Result: Not run

Dr

[DArce · Accepted solution]

Hello,

That kind of problem, has been well identified in the past and it is known to be related to the DirectX* setting and the operating system. For more information on how to troubleshoot this, you can refer to this site:

http://www.intel.com/support/graphics/sb/CS-003994.htm http://www.intel.com/support/graphics/sb/CS-003994.htm

Concerning the AGP acceleration you can check this article:

http://www.intel.com/support/graphics/sb/cs-009689.htm http://www.intel.com/support/graphics/sb/cs-009689.htm

[idata]

Diego - thank you very much for your answer.

Following the first article did the trick and fixed my issue. I now have DirectX Acceleration available! Very much appreciated.

BTW, this problem may have been well identified within your circle, but a number of Google searches failed to bring it up for me. Also, the article that fixed the problem said it applied to Win 2000 - not XP. Also, on the list of products it applied to - it did not list the Intel 4 Series Express. But I am happy it worked, and I do appreciate your advice very much.

Doug

[DArce]

Hello Doug,

I am glad to hear that our assistance aided you in the resolution of the issue you were experiencing. If you run into any problems in the future or have any questions of a technical nature, please do not hesitate to contact us again.

And thank you for the feedback on the article, I will forward this to the appropriate team.

Happy holydays,