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Community Manager
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Mobile intel chipset 4 gives 640x480 4-bit

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I'm trying to install directx on my computer.

I have two mobile chipset drivers(see screenshots below). If I turn on the one that is disabled in the screenshot, my screen goes to a 640x480 4-bit 1hz resolution, and it is stuck like that.

Note: The driver that is disabled below in the screenshot, is the directx driver. The one that is enabled, does not support directx on it.

I'm trying to play the racing simulator rFactor.

Here's some extra information

Enabled Chipset Info:

Location: PCI bus 0, device 2, functon 1

Provider: Intel Corporation

Date: 10/31/2011

Version: 6.14.10.5390

Signer: Micrsoft Windows Hardware Compatibility Publ...

Instance ID: PCI\VEN_8086&DEV_2A43&SUBSYS_02BC1028&REV_07\3&11583659&0&11

Disabled Chipset Info:

Location: PCI bus 0, device 2, function 0

Provider: Intel Corporation

Date: 10/31/2011

Version: 6.14.10.5390

Signer: Microsoft Windows Hardware Compatibility Publ...

Instance ID: PCI\VEN_8086&DEV_2A42&SUBSYS_02BC1028&REV_07\3_11583659&0&10

The things in bold seem to be the only differences. The Location and Instance ID

Anymore information can be provided upon request

Link to image: http://www.bryanparmenter.co.cc/images/store/device-info-drivers.PNG http://www.bryanparmenter.co.cc/images/store/device-info-drivers.PNG

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Valued Contributor III
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Re: Mobile intel chipset 4 gives 640x480 4-bit

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Hello,

Having two entries of the Intel(R) 4 series video controller on the Device Manager is completely expected and it is normal. These are the two pipes of video that the controller has to support Multi-monitor configurations like clone or extended desktop. So you should not try to disable one of them to use your system normally.

This has been documented before in an old article since the Mobile Intel(R) 945GM Express Chipset. That information is posted here:

http://www.intel.com/support/graphics/intel945gm/sb/CS-022194.htm http://www.intel.com/support/graphics/intel945gm/sb/CS-022194.htm

Concerning DirectX* support, the mobile Intel(R) 4 series controllers are validated to support DirectX* 10 by using the latest driver available. In that case check with your system manufacturer for an updated driver for your system. You can also test using the latest generic driver posted here:

http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Laptop... http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Laptop...

For DirectX* compatibility information you can refer to:

http://www.intel.com/support/graphics/intel915g/sb/CS-011807.htm http://www.intel.com/support/graphics/intel915g/sb/CS-011807.htm

If you still have issues playing the game that you would like to play, check and follow the troubleshooting steps on the game troubleshooting guide here:

http://www.intel.com/support/graphics/sb/cs-010486.htm http://www.intel.com/support/graphics/sb/cs-010486.htm

Furthermore, check with your game developer to make sure that the system you are using meets the minimum requirements to play this game.

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Valued Contributor III
7 Views

Re: Mobile intel chipset 4 gives 640x480 4-bit

Jump to solution

Hello,

Having two entries of the Intel(R) 4 series video controller on the Device Manager is completely expected and it is normal. These are the two pipes of video that the controller has to support Multi-monitor configurations like clone or extended desktop. So you should not try to disable one of them to use your system normally.

This has been documented before in an old article since the Mobile Intel(R) 945GM Express Chipset. That information is posted here:

http://www.intel.com/support/graphics/intel945gm/sb/CS-022194.htm http://www.intel.com/support/graphics/intel945gm/sb/CS-022194.htm

Concerning DirectX* support, the mobile Intel(R) 4 series controllers are validated to support DirectX* 10 by using the latest driver available. In that case check with your system manufacturer for an updated driver for your system. You can also test using the latest generic driver posted here:

http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Laptop... http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Laptop...

For DirectX* compatibility information you can refer to:

http://www.intel.com/support/graphics/intel915g/sb/CS-011807.htm http://www.intel.com/support/graphics/intel915g/sb/CS-011807.htm

If you still have issues playing the game that you would like to play, check and follow the troubleshooting steps on the game troubleshooting guide here:

http://www.intel.com/support/graphics/sb/cs-010486.htm http://www.intel.com/support/graphics/sb/cs-010486.htm

Furthermore, check with your game developer to make sure that the system you are using meets the minimum requirements to play this game.

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Community Manager
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Re: Mobile intel chipset 4 gives 640x480 4-bit

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While the two chipset is good information, the main question is still not answered.

When I have the function 0 chipset enabled, my screen turns like this(see link below)

http://i40.tinypic.com/205vyup.png http://i40.tinypic.com/205vyup.png

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Highlighted
Community Manager
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Re: Mobile intel chipset 4 gives 640x480 4-bit

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Never mind one bit

I just went into Display Settings and it allowed me to adust my screen back to normal, and my game works fine, even better than before.

Thank you very much!

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