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JDiaz45
Beginner
102 Views

Monitor connected to Intel(R) HD Graphics 530 27.20.100.8190 going off for few seconds, then work again. Cycle repeats every 2 to 3 minutes. Any ideas?

I have DELL desktop with NVIDIA and Intel graphic cards, recently I realized that one of the monitors is working fine and then going of for few seconds then come back, I switched displays (to discard monitor & cable failure) and determined that the problem was always in the monitor connected to the Intel graphic card. I used the Intel (IDSA) tool to check for drivers, it found an updated driver, installed, reboot and no change, the problem still persists.

 

Any ideas?

 

Warmest regards.

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3 Replies
Leonardo_C_Intel
Moderator
67 Views

Hello JDiaz45

 

Thank you for posting in the Intel Community.

 

·       I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

o  Steps to save the report:

1-    Run the utility.

2-    Click on “Scan” to get the scanned system.

3-    Once the scan is complete click on “next”.

4-    Use the “save” option, save the report to your desktop.

5-    To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.

·       Can you try the system with the Microsoft basic display adapter (no intel driver installed) or in Windows® safe mode? To confirm if the behavior is persistent.

·      Does this behavior happens only in one of the video ports of the system?

 

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

Leonardo_C_Intel
Moderator
67 Views

Hello JDiaz45

 

Have you been able to collect the details provided and test the system with Microsoft basic display adapter?

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

Leonardo_C_Intel
Moderator
67 Views

Hello JDiaz45

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

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