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Monitor res cannot be set to 2.560x1.600

Faellix411
Beginner
2,705 Views

I recently bought an ARC A 770 with 16 GB, my Monitor is a  DELL 3008wfp .
After installing the driver the highest possibly res was 1.920x1.200. With my Geforce 980ti the 2.560x1.600 was no problem. The cable to the monitor is a display port to HDMI 4k
Any ideas ? 
Thanks! 

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13 Replies
Andres_Intel
Employee
2,625 Views

Hello Faellix411,

  

 

Thank you for posting on the Intel®️ communities. I will be happy to assist you. Given that your Intel® Arc™ A770 Graphics cannot be configured to achieve a resolution of 2560x1600. Please respond to the following inquiries so that we can better understand the problem:



  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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Faellix411
Beginner
2,617 Views

Hello.

The card is an Acer Predator Bifrost Intel Arc A770.

I don´t use a display adapter. 

File is attached.

 

Thanks

 

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Andres_Intel
Employee
2,610 Views

Hello Faellix411,

 

 

Thank you for your response and for all the information provided.


I see on the Intel® SSU, that your system is up to date, please follow the steps below and let me know the results:


 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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Faellix411
Beginner
2,604 Views

Hello,

 

I had used the DDU and just did again. No effect.
The display port only showed a blue screen with my DP to hdmi cable, all 3 DP ports of the card set the res to 1920x1200 and I had used another HDMI to HDMI cable before, same result.
The Geforce was connected to the DVI port, but I don´t have an adapter for that cable to conect to the card.


Thanks

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Andres_Intel
Employee
2,555 Views

Hello Faellix411,

 

 

Thank you for your response and for all the information provided.


I will start with an investigation and soon I have further information I will let you know.


  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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Faellix411
Beginner
2,552 Views

Hello Andres P.
I bought an adapter for my DVI cable to the HDMI slot of the card, same thing, I can only set the resolution to 1920x1080. Although now I get offered a 1920x1440 (4:3)...


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Andres_Intel
Employee
2,545 Views

Hello Faellix411,

 

 

Thank you for your time and for keeping me informed.


Please answer the questions and follow the steps below:



Let me know the results.

 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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Faellix411
Beginner
2,508 Views

Hello.

1. No adapter, the card is in a PCI e 16 slot in the pc. 

 

2. Done

 

3. Not so easily done. I´m new here and don´t know anybody with a pc. 

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Andres_Intel
Employee
2,487 Views

Hello Faellix411,

 

 

Thank you for your answer and for sharing the requested information.


I will continue with the investigation to provide you with more information and with the next steps as soon as possible. 

 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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Faellix411
Beginner
2,481 Views

Hello Andres.

I finally heard from the ACER support. He said, I need a DP to DP cable, since  "the graphics card is designed to be used with direct connections, HDMI to HDMI or Displayport to Displayport."

So I ordered a dp to dp cable, I´ll let you know, when it arrives and I´ve  tested it.
Thanks again for all your help.

PS: Is there a survey, where I can evaluate your help? 

 

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Andres_Intel
Employee
2,470 Views

Hello Faellix411,

 

 

Thank you for your reply and for keeping me informed.


I will wait for you to test the DP to DP cable, to make sure it worked properly.


Related to the survey once the thread is closed the thread is close the system may send it automatically.


Please let me know the results as soon as you have them.


  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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Faellix411
Beginner
2,400 Views

Hello Andres.

Sorry it took so long, the cable is finally here. I had my PC running and turned off the monitor, while switching cables.

When I turned it back on, I could immediately see, the resolution was set to 2560x1600, which is now the recommended setting by windows.

Thanks again for all your help! 




 

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Andres_Intel
Employee
2,398 Views

Hello Faellix411,

 

 

Happy to hear that the issue is fixed, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

 

  

Best regards, 

 

Andres P. 

Intel Customer Support Technician 


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