Repost of an issue I'm trying to resolve on Reddit/Nvidia forum/Microsoft/Dell forum:
- Status: UNRESOLVED
- Computer Type: Laptop - Dell Inspiron 7577
- GPU: Intel HD Graphics 630 (Integrated) / GTX 1060 Max-Q - 6144 MB GDDR5, no overclock
- CPU: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz
- RAM: 16GB, DDR4, 2400MHz
- PSU: Laptop - I am running on power, not battery
- Operating System & Version: Windows 10 64-bit 21H1
- GPU Drivers: 496.13, upgrade from 462.xx
Description of Problem:
Recently reinstalled/clean reset (aka Fresh Start) of Windows. Running Diablo 2 Remastered fine, no problems (steady high framerate), but any other game that is remotely demanding or requires the GPU (Pillars of Eternity 2, Kingdom Come Deliverance, Unreal Tournament - the 1999 one...), I'm getting FPS in the range of 2 FPS to about 10 FPS. These are games that, prior to system reset, were steady on 60 FPS+, depending on the game. I initially thought this was a Pillars of Eternity 2 problem, but having tried other games, it is more widespread - except for Diablo 2 Remastered. From what my eyes can see, the graphics don't look like they are using the GPU (lots of pixellation along edges, etc.), but according to Task Manager, GPU 1 is being utilised. However, I've not seen total system utilisation of the GPU, RAM or CPU exceed about 50%.
Troubleshooting:
- Clean install of drivers > no change
- Clean install of drivers using Wagnard DDU > no change
- Moving games to the SSD from the HDD (currently Diablo 2 is the only game on SSD) > no change
- Using Windows 10 Graphics Options to set GTX 1060 as preferred GPU > no change
- Enabling GPU Scheduling > no change Switching to a "High Performance" power plan (still on power not battery) > no change
Switchable graphics / Optimus seems to be working fine (games are switching between GPU 0, GPU 1). Intel Graphics Command Centre doesn't seem to recognise the other GPUs:
(One of those unknowns is Citrix virtual, the other is the GTX 1060)
I've tried several steps from other forum posts:
- Wagnard DDU fresh driver install with manufacturer (Dell) driver package
- Using Windows Graphics settings to set preferred GPU
- Using Nvidia Control Panel to set preferred GPU
The issue is not that the GTX 1060 isn't being utilised - it is, and switchable graphics seems to be working. But utilisation is far below what I would expect in most cases. See below:
1. Pillars of Eternity II: Deadfire - a scene with a lot of geometric detail, character models and lighting. Framerate = about 2-3 FPS. Game has been reliably switching between GPU 0 (Intel HD Graphics 630) and GPU 1 (GTX 1060). However, max GPU 1 utilisation is about 6%-8%, where it was previously (before Windows 10 reinstall) sitting up at around 50%-60%.
2. Kingdom Come: Deliverance - The main menu, which has a live backdrop with a lot of geometric detail, foliage and foliage effects (bushes swaying in the breeze, etc.). Framerate = about 2-3 FPS. Game also switches between GPU 0 and GPU 1 on loading, but GPU 1 utilisation is capped at about 10%-12%.
3. Diablo II Resurrected - A scene with a lot of lighting effects, a lot of character models and movement and physics effects. Settings for the game are almost maximum. Framerate = 60-70 FPS. GPU 1 is being utilised as expected - around 60% - 70% depending on load, and is switching back to GPU 0 when load reduces (menu, loading screens, etc.)
So, from my perspective:
- Intel HD Graphics 630 doesn't seem to be recognising other GPUs
- There is a rendering/utilisation issue with the GTX 1060
I am also engaging with Microsoft, Nvidia and Intel support, but have had limited responses. Microsoft has advised that this issue is possibly related to switchable graphics not functioning properly.
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