Mouse stopped working after Intel bluetooth update

[ChristineReg]

Hi,
Everytime I update the Intel pilot, the bluetooth mouse stops working.
It takes each time hours to fix it!
What I don't get, it's that the bluetooth keybord works!
Please help!

[AlfredoS_Intel]

Hi Christinereg,

Thank you for creating a thread in Intel Communities.

We understand that it could be perplexing to lose the functionality of one of your devices after updating the driver.

We would need the following information, so we can provide you with effective recommendations:

1. It would really help us if we can get the driver version that was installed and information about your system. Please download and run our Intel® System Support Utility from this page. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* for instructions.

2. May we confirm, what do you mean of updating the Intel Pilot?

3. May we know the model of your bluetooth keyboard and mouse?

Thank you for reading our post; we will be waiting for your answer.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Christinereg,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Christinereg, 

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers. 

We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel Customer Support Technician