My PC is randmoly crashing with a BSOD saying SYSTEM_THREAD_EXCEPTION_NOT_HANDLED, igdkmdnd64.sys

[Cj15]

It's happens while opening YouTube video
Arc a580
Driver: 6319

[Earl_Intel]

Hi Cj15,

Thank you for posting in the communities!

I'm sorry to hear that your system is giving you trouble. Please supply the information requested here so that we can better assist you and identify the best course of action.

• What is the make and model of your processor?
• What is the make and model of your motherboard?
• May I know also when the issue started?
• Are there any changes on the system before you encounter this issue?
• What are the troubleshooting steps that you already tried?

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi Cj15,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi Cj15,

Since you have not responded, I will now close this inquiry; this thread will no longer be monitored, so if you require any additional help, please ask a new question.

Best regards,

Earl E.

Intel Customer Support Technician