My computer is not downloading the update for my driver

[GMorg7]

Whenever I try to download the update to my driver it gives me an error message saying: My driver is not validated for this update. I contacted tech support who helped me get the latest version of the driver (4885) but the update still won't download and it gives me the exact same error message.

Here are my system details. Thank you!

Computer

Dell Inc. Latitude E6330

Operating System

Microsoft Windows 10 Pro (64-bit)

Processor

Intel® Core™ i5-3340M CPU @ 2.70GHz

Graphics

Intel® HD Graphics 4000Update available

Audio

Intel® Display Audio

High Definition Audio Device

Networking and I/O

Intel® 82579LM Gigabit Network Connection

Broadcom 802.11n Network Adapter

Memory

8 GB

Storage

TOSHIBA MQ01ACF032

[AlHill]

What version of Windows 10? GO to start, settings, system, about, and scroll to the bottom to get the version number.

doc

[LeonWaksman]

1. Press on this link to download the latest driver for Dell Inc. Latitude E6330: https://downloads.dell.com/FOLDER04867253M/2/7010_Intel-HD-4000-Graphics-Driver-For-Windows-10_XDWX8_WIN_10.18.10.4885_A19.EXE .
2. Your Windows 10 should be updated to version 1709 at least.
3. If after click on 7010_Intel-HD-4000-Graphics-Driver-For-Windows-10_XDWX8_WIN_10.18.10.4885_A19.EXE , you will not be able to install it, proceed as follow:
4. Open Device Manager.
5. Disconnect Internet.
6. Open Display Adapters section.
7. Uninstall the currently installed Graphics Driver (check the Delete option). You should see Microsoft Basic Graphics Adapter.
8. Reboot your laptop.
9. Click on 7010_Intel-HD-4000-Graphics-Driver-For-Windows-10_XDWX8_WIN_10.18.10.4885_A19.EXE, the new driver should install.
10. Reconnect the Internet and reboot your laptop.

Leon

[GMorg7]

Windows 10 Pro

1903

[LeonWaksman]

My instructions in the post above are valid for version 1903 too.

Leon

[LeonWaksman]

1. It could be that DELL Graphics Driver version 4885 was pulled out because of problems it is causing.
2. There is an other driver version 4425 (updated on 7 Feb. 2019) that you should try: https://www.dell.com/support/home/il/en/ilbsdt1/drivers/driversdetails?driverid=dcg08
3. This discussion in Dell forum may give you some additional explanation: https://www.dell.com/community/Windows-10/Intel-HD-Graphics-4000-driver-blocked-Latitude-E6430/td-p/6231127 (read the latest post)

Leon