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My pc wont let me interact with anything after the newest kntro arc update

Sigurdnyrup
Beginner
734 Views
As said in the title when i log on after the newest update, my pc wont let me interact with anything its a completely new card, how do i fix this?
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5 Replies
DeividA_Intel
Employee
712 Views

Hello Sigurdnyrup,  


  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your computer.  


  

In order to better assist you, please provide the following:  


1. What is the brand and model name of your graphics card?

2. What is the brand and model name of your processor?

3. What is the operating system installed as well as the version and build?

4. Do you get any errors? Or, is the unit just freezing?

5. Did you install the driver manually or with a tool? 

6. Can you provide more details about your issue?



Regards,  

Deivid A.  

Intel Customer Support Technician  


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Sigurdnyrup
Beginner
661 Views

intel arc a770

amd ryzen 5600g

windows 10

just freezing

manually

when i update my graphics driver to the newest one and reboot my pc, it freezes as soon as i log on.

 

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DeividA_Intel
Employee
681 Views

Hello Sigurdnyrup,  


  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  

Regards,  

Deivid A.  

Intel Customer Support Technician  


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DeividA_Intel
Employee
642 Views

Hello Sigurdnyrup, 



Thanks for the response. In order to continue, please try the following:


1. Make sure that you run all the Windows optional updates.

2. Get in contact with the motherboard manufacturer to confirm if your system is running the latest BIOS.

3. Just to confirm, try a clean install of the latest driver:



Regards,  

Deivid A. 

Intel Customer Support Technician 


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DeividA_Intel
Employee
601 Views

Hello Sigurdnyrup,  


 

After checking your thread, I would like to know if you need further assistance. 


If so, please let me know. 



Regards,  

Deivid A.  

Intel Customer Support Technician  


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