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NUC13ANHI7000 no passthrough audio over dts 5.1

Mark84
Novice
982 Views

Hello

 

I have a problem with my NUC13ANHI7000
DTS 5.1 but not DTS hd ma or true hd

It works on 2 other computers.

Setup
Nuc surround processor (Acurus ACT 4)

 

I Think its a driver issue

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Alberto_R_Intel
Employee
935 Views

Mark84Thank you for posting in the Intel® Communities Support.


We will be more than glad to assist you with this matter. 


In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

Is this a new Intel® NUC?

Was it working fine before, were you able to passthrough audio over DTS 5.1 before on this specific Intel® NUC?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



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Alberto_R_Intel
Employee
916 Views

Hello Mark84, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician



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Alberto_R_Intel
Employee
876 Views

Hello Mark84, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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