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AVill43
Beginner
393 Views

Necesito descargar controlador Intel (R) Core (TM) i7-7700HQ CPU @ 2.80GHz en una version que exista del año 2018

no esta disponible en la pagina

las nuevas acualizaciones del 2020 estan dañando mi computadora

0 Kudos
13 Replies
AlHill
Super User
280 Views

What is the model number of your NUC?

 

What OS? Windows 10 version 1909?

 

What driver do you think you need?

 

Doc

 

 

 

AVill43
Beginner
280 Views

Tengo una computadora portátil Asus modelo Rog GL553vd con windows 10 home con Intel (R) Core (TM) i7-7700HQ CPU @ 2.80GHz y necesita el controlador para la misma Intel (R) HD Graphiscs 630 versión 21.20.16.4550 y la fecha de esta es 11/11/2016

AlHill
Super User
280 Views

You do not have an Intel NUC. Please post your question in the https://forums.intel.com/s/topic/0TO0P00000018NKWAY/graphics forum.

 

Doc

 

Wanner_G_Intel
Moderator
280 Views

Hello AVill43,

 

Thank you for submitting your question on this Intel® Community.

 

Based on your system specifications, your computer has hybrid graphics. Intel provides generic versions of software and drivers. Your computer manufacturer may have altered the features, incorporated customizations, or made other changes.

 

To ensure your computer works as well as possible, it would be best to go back to your system manufacturer for driver downloads for both the integrated and discrete graphics.

 

Please install the drivers recommended by your computer manufacturer. If the issues persists, please provide us with a description of these issues. Also, please attach a DxDiag* report to review your system configuration.

 

  1. Go to Start > Run or Windows Key + R.
  2. On the Run prompt, type "dxdiag" then click OK.
  3. On the DirectX Diagnostic Tool window, click on Save All Information.
  4. Browse to a folder, type in a filename then click Save.

 

 

Wanner G.

Intel Customer Support Technician

Wanner_G_Intel
Moderator
280 Views

Hello AVill43,

 

Were you able to review the recommendations provided?

 

Wanner G.

Intel Customer Support Technician

AVill43
Beginner
280 Views

Hola WannerG_Intel

efectivamente he vuelto a estado de fabrica varias veces y de igual idad manera que los controladores de la pagina oficial varias veces y el problema aun persiste, que identificado el problema y el problema y que no puedo versi lo común contra el control mensionado de la pagina oficial de a a ola de Intel, toda mi funciona funciona de pero maravilla pero sin ese controlador no se puede realizar mis actividades creo que el caso caso grave y no ende solicito su ayuda

muchos gracias

Wanner_G_Intel
Moderator
280 Views

Hello AVill43,

 

Thank you for your response.

 

  • Could you please provide a brief description of the issue? We know that using the drivers provided by your vendor causes issues, but it is not clear what those issues are.
  • How is your computer being affected by these drivers? Are you able to attach screenshots?
  • What is the latest ASUS graphics driver you have tried to install?
  • Have you tried the oldest driver provided by ASUS for your system Version V23.20.16.4849?

 

Note: Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool embedded on this Intel® Community.

 

Wanner G.

Intel Customer Support Technician

Wanner_G_Intel
Moderator
280 Views

Hello AVill43,

 

Were you able to review the recommendations provided?

 

If you need further assistance, please let us know. We will be glad to help you.

 

Wanner G.

Intel Customer Support Technician

AVill43
Beginner
280 Views

 

Figura3.PNGen esta imagen esta detallado los componentes que lleva mi laptop y como puede observar la tarjeta de video integrada sale de cero GB y ese dato es incorrecto

en resumen mi tarjeta de video integrada a la placa no responde.

Cada vez que instalo el controlador de cualquier versión y la ultima vez lo hice con Version V23.20.16.4849 y me da el mismo problema, el monitor se pone en negro.

Figura_!.PNG

Figura2.PNG

Insisto la ultima actualización de Windows destruyo mi computador, necesito arreglar mi computador

por favor ayúdeme urgente

Wanner_G_Intel
Moderator
280 Views

Hello AVill43,

 

Thank you for posting an update.

 

Please allow us to look into this issue.

 

Wanner G.

Intel Customer Support Technician

Wanner_G_Intel
Moderator
280 Views

Hello AVill43,

 

Since you are unable to install customized or generic graphics drivers, old or new, there may be a hardware or software (OS corruption) problem with your computer.

 

What we can recommend is that you run the Intel® Processor Diagnostic Tool to check the health of the processor. If the processor passes the test, then you can try to reinstall the OS in case this is being caused by a corrupted OS.

 

Reinstalling the OS is optional, and you might need to back up all your data before doing this. We recommend that you contact your computer vendor to obtain more information about this behavior. They can also provide step-by-step instructions to install the latest drivers on your computer, and provide older versions if needed.

 

Wanner G.

Intel Customer Support Technician

AVill43
Beginner
280 Views

OK muchas graciasANALISIS.PNG

en este caso voy reinstalar

Wanner_G_Intel
Moderator
280 Views

Hello AVill43,

 

Thank you for the update.

 

Before trying to reinstall the OS, our recommendation is that contact your computer vendor for support. They may help you install the customized driver.

 

Wanner G.

Intel Customer Support Technician

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