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New Arc A770 having a bunch of issues with stability

colby
Beginner
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So I just installed the brand new a770 and it seems to be just very unstable and I'm not really sure how to go about fixing it as I can't figure out whats causing it. I've done a couple things like uninstall the old nvidia software and drivers I had on there for my 1060,  then I installed the new a770 drivers via arc control, but I had to turn off almost every start up process to get it to boot reliably.  And now even if its just idle it will freeze every couple of minutes and require a restart via a button on the case io to start going again. I haven't found a way to install older driver versions so I could test out the set-up's stability on the older drivers.

Another issue I'm having is that it very much does not like my second monitor, after I installed the new drivers and got it to display things on it, if I moused over to the 2nd display it would immediately freeze the computer. Also I tried running the 2nd monitor alone off of a DP port to see if that helped and it seemed to only make it worse as it would freeze immediately on start up. That particular issue could be due to the fact that its a 144hz monitor, as i didn't have any display issues with the monitor on the HDMI port, its 60hz, as long as I only ran the one monitor off the hdmi port, and had the other monitor disconnected. both monitors are 1440p.

Its possible that its a power issue I'll attach a picture of the cable i have going into the card, but i don't know how much power one of those pcie ports on the power supply is capable of delivering. The power supply its self should be fine as its like a 650 or 750 watt.

PC specs:

16gb 3600 ddr4

ryzen 7 3700x

msi gaming plus B450

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Jocelyn_Intel
Employee
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Hello, @colby  

 

Thank you for posting on the Intel® communities.  

 

I am sorry to hear what is happening with your Intel® Arc™ A770 Graphics, I will gladly assist you here. 

 

Please, answer these questions to have a better perspective of this issue and try the following steps: 

 

  1. Just to confirm, you have freezing issues using the computer in general terms, is it correct? 
  2. Regarding your second issue with the second monitor, have you tried different cables? 
  3. Have you tried a different monitor? 
  4. Check if the system meets all the requirements specified in the Intel® Arc™ A-Series Graphics – Desktop Quick Start Guide to support Intel ARC graphics. 
  5. Install the latest firmware that supports Resizable BAR on the motherboard system. Contact your Motherboard manufacturer to update the BIOS of your motherboard if necessary. 
  6. Once the BIOS is updated, enable the Resizable BAR feature in the BIOS settings. 
  7. Install the latest graphics drivers for Intel ARC graphics. 
  8. If the issue still persists, Run the DDU and re-install the arc graphics driver. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

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Jocelyn_Intel
Employee
1,766 Views

Hello, @colby  

 

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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colby
Beginner
1,734 Views

yeah so i tried different cables, and I also had to have my family ship me my other psu cables so i could try different power cables running to the card instead and on different psu ports. The psu is a 650watt so it should be in the allowable range of the cards TDP with the other hardware i have installed. I have reinstalled the graphics drivers and am currently on the newest driver. However the problem persists, and if anything seems to be worse for some reason. Also I figured out that trying to run something off of any of the display port ports will 100% of the time result in freezing immediately after booting. the only port that seems to work for driving monitors for any lenght of time longer than 1 second is the HDMI port. My motherboard doesn't seem to support resizable BAR so that might be kind of a moot point i have no idea why that would be critical to function for anything other than like a game since it shouldn't have any allocation issues at idle which it would be nice if i could do anything other than. I mean anytime i even try and launch windows task manager it freezes. The telemetry from intel Arc tells me that the power draw is normal and that the system is running normally. So I'm still kind of at a loss I don't really think theres anything i can do except try it in a different motherboard

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Jocelyn_Intel
Employee
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Hello, @colby  

 

Thank you for the information provided, however, we are still missing important information we asked for in my previous post. 

 

Please, answer and confirm these questions and try the following steps: 

 

  1. Have you tried different HDMI or DP cables? 
  2. Have you tried a different monitor? 
  3. Did you try running the DDU and re-install the arc graphics driver? 
  4. Try a clean installation of your graphics drivers, using the latest graphics driverNote: Make sure to check you have all the Windows updates before doing the driver installation and doing the clean installation process without internet connection. 
  5. I the issue persists, run this utility and attach the report: 

Intel® System Support Utility for Windows. 

Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on "Next>" and select "Save" and then, attach the .txt file. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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colby
Beginner
1,663 Views

"yeah so i tried different cables, and I also had to have my family ship me my other psu cables so i could try different power cables running to the card instead and on different psu ports." As for the different monitor, i have 2 monitors ive tried running both of them simultaneously off of both hdmi and DP if either monitor is ever plugged in with display port the system crashes. i can confirm both cables work as every time i'm done trouble shooting i have to swap back to my 1060. otherwise the computer is unusable. and being as im currently running one of the monitors with the same DP cable with the 1060 i know the cable is functioning properly. yes i have reinstalled the drivers. windows is up to date. guess i'll try the utility software next though im doubtful ill be able to run it.

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Jocelyn_Intel
Employee
1,642 Views

Hello, @colby  

 

Thank you for the information provided. 

 

In this case, we need the Intel® SSU report to continue investigating this issue, if you are unable to run it, please provide us with the following information: 

 

  1. Motherboard model and BIOS version. 
  2. Processor model. 
  3. OS, version, and build (In case you have Windows). 
  4. Can you please confirm if your motherboard supports Resizable Bar or not? You can check here to make sure if it supports it: Intel® Arc™ A-Series Graphics – Desktop Quick Start Guide 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Employee
1,579 Views

Hello, @colby  

 

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Employee
1,528 Views

Hello, @colby    

 

We have not heard back from you, so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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