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New drivers helped, but still black screen when HDMI connected

RBond2
Beginner
‎06-10-2014 07:17 AM
1,360 Views

Hello. When I first began using my dell laptop (specs below) my screen would always be black (never to wake up without reboot) when I returned to it after the screen went to sleep.

Installing new drivers has mostly alleviated this problem, however nowadays I still get stuck with the black screen any time I try to wake the computer up and I have my external Samsung monitor connected to the HDMI port.

Is anyone else having this issue, or is there a fix on the way possibly? Thanks for any info!

System:

Dell 7000 laptop

Intel core i5 4200U CPU @ 1.6 GHz

8GB Ram

64 bit Windows 8.1

Intel HD Graphics family driver 10.18.10.3621

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Allan_J_Intel1
Employee
‎06-11-2014 09:28 AM
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Thanks for joining the graphics community.

If you are experiencing issues with driver version 3621, feel free to announce them here:

/thread/52124 https://communities.intel.com/thread/52124

Allan.

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